826

(6 replies, posted in Showkase Support)

@mbsteal2002

Please see my reply to your query in this forum thread.

827

(29 replies, posted in Showkase Support)

Could be switching browsers when I log in cause this issue - I'm using Safari and Chrome.

There should be no problem with either browser but I would recommend using only one browser per session.
Try using only a single browser to see this helps.

Also, have you tried all 3 possible modes for the upload module: HTML5, Flash and Basic?
Try changing the upload mode (using the links at the bottom-right of the upload module) to see if this makes a difference.

828

(11 replies, posted in Showkase Support)

That's great! Thank you for posting back to let me know.

829

(4 replies, posted in Showkase Support)

That would be wise. Otherwise, subsequent Showkase installations would exist within your first one and that would cause problems.
Whatever you do, please be sure to make a complete backup of your existing site first, just in case things go wrong at some stage in the process and you need to revert back to the way things currently are.

830

(9 replies, posted in Showkase Support)

Is there somewhere in the Showkase admin to do this? If not, do I add it via ftp somehow?  _themes > kosel > js ?

No. The <head> section of the Kosel theme can be found in the '_themes\kosel\pagetypes\layout.tpl' file.
Insert your Google Analytics code immediately before the closing </head> tag in this file.

831

(4 replies, posted in Showkase Support)

Or do I absolutely have to set up one site (e.g. the English version) at the root level, and make the other 2 sub-directories, (as in the live site/dev site examples in your support doc)?

If you would like a single Showkase installation to manage multiple sites, then the additional sites must be in subdirectories of the main site.
However, you could have multiple complete and separate Showkase installations on the same web server if you wish (as long as they are all on the same web domain within the Terms of Use).

If yes, do I have to fill in the Site > Site Settings > title (e.g. French) or is that optional

This is optional but recommended to notify you as to which site you are working on.

is there any way to create links in the Site Subhead field (under the logo)?

This is not possible within the Showkase interface but could be achieved by modifying the '_themes/theme/pagetypes/' template files.

832

(11 replies, posted in Showkase Support)

With regard to diacritics in Bebas Neue, please see this forum thread which should hopefully help in conjunction with the information in the Adding Custom Styles and Fonts section of the Showkase support pages.

833

(3 replies, posted in Showkase Support)

No, but if all three fields are empty, no text will be displayed on the Splash Page (other than the image count if splashShowImageCount="TRUE").

834

(3 replies, posted in Showkase Support)

Please make sure that you are using the latest versions of both Showkase (v1.0.1) and Juicebox-Pro (v1.2.0) in case any bugs that were present in earlier versions but have since been fixed are not contributing to your problem.
Instructions for upgrading Showkase can be found here.
Instructions for downloading the current version of Juicebox-Pro can be found here.

The Splash Page text should always be displayed (as long as splashButtonText, splashTitle and splashDescription are not empty) so that the user knows to click the text to view the gallery.
Please post the URL to the gallery embedded in your Showkase installation so that I can take a look and investigate further.
Thank you.

835

(12 replies, posted in Showkase Support)

Previously, under the Public_html folder existed two items: the Showkase directory folder which has my website, and another htaccess.html file.  To rectify my problem, I simply moved all of the files from the showkase directory, and dropped them back into my public_html directory.  I then deleted the directory labeled showkase altogether.

That is correct. To install Showkase to the root of your website, it is necessary to upload the contents of the 'showkase' folder (not the 'showkase' folder itself) to your server web root folder.

836

(12 replies, posted in Showkase Support)

I realise that you want Showkase to be installed in your root directory but have you tried installing Showkase to a folder of its own (e.g. the default setting of '/showkase/')? Are the same error messages displayed (i.e. are the problems directly related to trying to install Showkase to the root directory or more generally server-related)?

I have viewed your 'An India' gallery in Firefox 18, IE9, Chrome 23 and Safari 5.1.7 on my PC and the captions display in all browsers.
Try clearing your browser's cache before reloading your web page.

838

(12 replies, posted in Showkase Support)

As a test, I have just tried installing Showkase to the root directory of a web domain and it worked fine.
Make sure that the 'Path to your web site folder' on the setup page shows a single slash character '/'.
If this does not help, try installing and running the Showkase Server Compatibility Test on your server to check that it has all the features Showkase needs.

839

(6 replies, posted in Showkase Support)

I am glad that your problem has been resolved.
Thank you for posting back to let me know.

840

(12 replies, posted in Showkase Support)

To install Showkase to the root of your website (so that users can view it without using the '/showkase' subdirectory), please see the instructions here.

841

(6 replies, posted in Showkase Support)

Any idea why images would successfully upload on the upload page, but not be retained after the upload?

Not unless something has changed with your web server. If it previously worked but now does not, it would appear that something may have changed to cause the problem.
However, there are 3 possible modes for the upload module: HTML5, Flash and Basic. Try changing the upload mode (using the links at the bottom-right of the upload module) to see if this makes a difference.

842

(3 replies, posted in Showkase Support)

Is this a design feature?

Yes.

Is there any intent to expand the capabilities at some point in the future?

I do not know if there are plans to extend the number of levels available (or how easy or difficult it would be to achieve) but you could post this as a feature request in this forum thread.

843

(3 replies, posted in Showkase Support)

Showkase supports only a top level and a secondary level of pages.
It is not possible to group new pages under any secondary level pages.

The page you wish to replicate is a 'ListViewer Gallery' page with a single image under the 'Kosel' theme (with no 'Page title' or body text).

845

(6 replies, posted in Showkase Support)

You can download the latest version of Showkase using the download link from your purchase email.
Instructions for 'Upgrading Showkase' can be found here.

846

(6 replies, posted in Showkase Support)

Try editing the 'showkase/_themes/kosel/css/styles.css' file in a plain text editor, search for the term 'column-count' and change the values in the 3 instances found (on lines 651, 654 and 657) from '2' to '1'.
Please note that I do not know whether changing these values will have any unwanted knock-on effects.
(The line numbers above refer to Showkase v1.0.1.)

Alternatively, change your theme from 'Kosel' to 'Boma' on the 'Site -> Change Theme' page.
'Boma' uses only a single column for gallery description text.

847

(1 replies, posted in Showkase Support)

I bought Juicebox then if i wants to buy it, i don't need the Showkase Pro Version, then installing Showkase Standard and Juicebox, my version will be a Showkase Pro version ?

Essentially, yes, although the Showkase Pro Viewer Bundle includes both Juicebox-Pro and SimpleViewer-Pro.
However, if you intend to use only Juicebox-Pro in your Showkase installation, then Showkase Standard would be fine for you as the only difference between Showkase Standard and the Showkase Pro Viewer Bundle are the Pro viewers themselves.

About filenames, do you keep the names entered for the differents folders, images and thumbnails and are you finally full SEO ?

If a page is named 'This is a page', then the corresponding folder will be named 'this-is-a-page'.
Images uploaded to the 'Image Library' retain their original file names.
If using Juicebox and SimpleViewer galleries within Showkase, then any SEO issues which would apply to the galleries themselves will still apply (although Google should be able to index data stored in XML files).

It is possible to create subgalleries and sub-subgalleries for example :

It is possible to create a top-level 'Gallery Index Page' which features multiple galleries.
However, it is not possible to add a further 'Gallery Index Page' to an existing 'Gallery Index Page'.

848

(9 replies, posted in Showkase Support)

I mean don't change the size of the image, but extend it 'down' the page, pushing all the stuff that's at the bottom of the page (like the copyright) lower.

This would mean dynamically changing the size of the gallery depending on the dimensions of the main image being displayed. Such functionality is not supported.
Perhaps your best course of action would be to continue to use 'SCALE' or 'SCALE_DOWN' for the imageScaleMode but to experiment with the size and quality of your source images so that 'the slight image softening that occurs' is kept to a minimum.

849

(2 replies, posted in Showkase Support)

The default dimensions for the thumbnails are 85 x 85 in a Juicebox gallery and 75 x 75 in a SimpleViewer gallery.
However, with a Pro viewer you are able to set the dimensions of the thumbnails to whatever values you like using the thumbWidth and thumbHeight configuration options ('Site -> Customize Viewers -> Juicebox/SimpleViewer Edit -> Thumbnails').
You could purchase Juicebox-Pro or SimpleViewer-Pro individually and upgrade Showkase to use the Pro viewer by following the instructions here.
Alternatively, you could choose to purchase the Showkase Pro Bundle which includes Pro versions of both Juicebox and SimpleViewer.

850

(9 replies, posted in Showkase Support)

2.a. To be perfectly clear here, this isn't text. This is a .jpeg I made in Photoshop of text, so that it can be anti-aliased. The graphic seems far too small for its actual pixel size. ShowKase appears to be 'scaling it down' (it is not 1:1 pixels to screen resolution) and I can't get to the bottom of what is causing that.

Showkase scales the Site logo depending on the size of the user's browser window.

To be clear on the issue with those folders, they are empty. There are no visible files in them. At least not according to CoreFTP. But it still wont let me delete the folders.

Make sure that your FTP program is set to show hidden files before checking that the directories are empty.
If this does not help, log into your web hosting account using a browser and try deleting the directories through the File Manager in your web hosting account's cPanel.