826

(11 replies, posted in Showkase Support)

Try upgrading your Showkase installation from v1.0.1 to the current version (v1.0.4) as there have been many changes since v1.0.1. For a full list of changes please see the Version History.
Instructions on how to get the latest version and how to upgrade can be found here.

827

(3 replies, posted in Showkase Support)

I do not think so. It is a relatively easy process which really only involves creating a unique XML preset file for the gallery that you want to customize, naming it 'juicebox.xml', uploading it to the 'gallery-folder-name/presets/' directory on your web server and clicking 'Update' and 'Publish' on the gallery's page in the Showkase admin. There is little that can go wrong and the process is reversible (by removing the 'juicebox.js' file from the 'gallery-folder-name/presets/' directory and clicking 'Update' and 'Publish' on the gallery's page).

828

(1 replies, posted in Showkase Support)

Please see the 'Managing Multiple Sites' support page here.

829

(3 replies, posted in Showkase Support)

Instructions for customizing individual viewers within a Showkase site can be found here.

We plan to introduce the ability to customize individual viewers within the interface in a future version of Showkase (but I do not know when this will become available).

830

(4 replies, posted in Showkase Support)

After upgrading, try clearing your browser's cache before reloading your web pages to ensure that your browser is fetching the most recent files from your web server.

Try posting a link as follows:
http://www.example.com -> www dot example dot com

Otherwise, try describing what you mean by "weird stuffs". I may recognise your description and be able to help further.

831

(4 replies, posted in Showkase Support)

Make sure that you are using the latest version of Showkase-Pro (v1.0.5) which includes Juicebox-Pro (v1.3.2) and supports Facebook sharing of individual images in a gallery via a Facebook button in the gallery's Button Bar. (Select the 'Share Facebook' checkbox in each Juicebox-Pro gallery page's settings.)
Please see here for further details.

Instructions for upgrading Showkase can be found here.

832

(1 replies, posted in Showkase Support)

There is currently no Download Link Request Form for Showkase.
This should hopefully be rectified sometime soon. Sorry for the inconvenience.
In the meantime, please use the Juicebox Download Link Request Form here.
(Just put in the comments section that you are requesting a new download link for either Showkase-Standard or Showkase-Pro.)

833

(1 replies, posted in Showkase Support)

I do not see any flash when I view the gallery myself.

However, I notice that your gallery uses Juicebox-Pro v1.3.1.
There were a couple of bugs involving the CROSS_FADE image transition which were fixed in v1.3.2 so try upgrading your gallery to v1.3.2 to see if this helps. (Please see the Juicebox Version History for a full list of changes.)

You can upgrade your Showkase-Pro installation to the latest version (v1.0.5 which includes Juicebox-Pro v1.3.2) by following the instructions here.

After upgrading, go to 'Pages -> Edit (Gallery Page) -> Advanced -> Reinstall Juicebox Gallery from the master copy' (to upgrade the gallery itself from v1.3.1 to v1.3.2).

Please clear your browser's cache after making the changes and before reloading your gallery.

If, after upgrading, you continue to experience this problem, please let me know what platform (Mac or OS) you use and what browser(s) you see the problem in. Thank you.

834

(9 replies, posted in Showkase Support)

Does this feature still work?

Yes. Your Google Analytics code appears in each of your web pages just before the closing </head> tag (as recommended here) so it should be working fine.

835

(1 replies, posted in Showkase Support)

The website whose URL you posted was not created by Showkase.
The Acqua Photo demo site created by Showkase can be found here.

Showkase does not feature a drop-down menu system or a contact form.
The website you quoted was created by WordPress. The drop-down menu system looks to have been created with a custom theme and the contact form was created with the Contact Form 7 plugin.

It would not be possible to change Showkase's menu system for a drop-down alternative.

It would be possible to embed a contact form into a Showkase page but you would first need to find a suitable third-party form (try searching the internet with terms such as 'PHP contact form'). Whichever form you choose, follow their directions to embed it into a web page. When it comes to pasting the form's embedding code into a web page, you would past it into the text editor of a Showkase page in 'Source' input mode.

836

(1 replies, posted in Showkase Support)

I have not been able to replicate this problem myself.
The error message itself results from a failure to get the image size using the PHP function getimagesize so, ordinarily, this would suggest a problem with your PHP installation or with a specific image that you are trying to add to a gallery or with the path to the image on your web server.
If you have been able to create other Juicebox galleries OK, then it would appear that your web server's PHP installation is fine.
If the error message is displayed with different images when uploading them to your 4th gallery but not when uploading them to other galleries, then it would appear that there is no problem with the images themselves.
This leaves the theory that there may be a problem with the path to the images (the full path is required to feed the image to the getimagesize function).
Check your 4th gallery's folder name to see if there are any non-alphanumeric characters in the page's title which might be tripping up the getimagesize function.

837

(6 replies, posted in Showkase Support)

The XML file for your 'home' gallery contains no <image> entries ('/home/config.xml').
Make sure you have images uploaded to the gallery and try rebuilding your gallery by going to 'Pages -> Edit Gallery Page -> Rebuild this Juicebox gallery'.

838

(6 replies, posted in Showkase Support)

it appears to be juciebox lite although i have pro

That would explain the visible differences between the galleries.
It looks like you may have upgraded Showkase-Pro with a new version of Showkase-Standard or have uploaded the Juicebox-Lite 'jbcore' folder to your Showkase installation's /admin/plugins/juicebox/master/ folder.
Either way, the following should solve the problem:

  • Download the latest version of Juicebox-Pro (v1.3.2) using the download link from your purchase email.

  • Extract the Pro 'jbcore' folder from the Juicebox-Pro zip download package ('juicebox_pro_1.3.2/web/jbcore/').

  • Upload the Pro 'jbcore' folder to your /admin/plugins/juicebox/master/ folder, overwriting the Lite 'jbcore' folder that is already there.

  • In Showkase, go to 'Pages -> Edit Gallery Page -> Reinstall Juicebox Gallery from the master copy'.

839

(6 replies, posted in Showkase Support)

All Juicebox galleries share the same configuration options ('Site -> Customize Viewers -> Edit Juicebox').

If you have changed any of these configuration options after creating a gallery, you may need to rebuild the gallery (so that it uses the new configuration options) by going to 'Pages -> Edit Gallery Page -> Rebuild this Juicebox gallery'.

If you want an individual gallery to have different configuration options from other galleries, then please see the support section entitled Customize Individual Viewers.

840

(4 replies, posted in Showkase Support)

Your home page is an 'About' page and the image uploaded on an 'About' page is also dynamically resized depending on the size of the user's browser window.

If you want to display an image on an 'About' page with fixed dimensions, then rather than point to an image using the built-in 'Image Url' functionality, use code such as the following in the page's text editor (in 'Source' mode):

<script type="text/javascript">
var elements = document.getElementsByClassName('profile-image');
var element = elements[0];
element.innerHTML = '<img alt="image" height="150" src="/showkase/_library/files/image.jpg" width="200" />';
</script>

841

(4 replies, posted in Showkase Support)

i couldn't figure out how to adjust the image size on the home image, pls help.

The size of the site logo changes dynamically with the size of the user's browser window but you can set the maximum width for the image in the 'Site -> Customize Theme -> Site Header' section.

and another thing, my menus have gone lower after the update of 1.0.4. how can i fix that?

If you referring to the navigation menu ("Home Gallery Info."), then it appears very close to the top of the page when I view your site in my own browsers.
If you have made any changes recently, try clearing your browser's cache before reloading your site to ensure that your browser is not using older versions of your pages.

842

(3 replies, posted in Showkase Support)

It looks like you are using a version of Showkase prior to the text shadow color and opacity configuration options being introduced into the interface.
Please upgrade your Showkase installation to the current version (v1.0.4) by following the instructions here and you should then see the text shadow color and opacity controls.

It looks like your 'Site header link' is empty.
Go to 'Site -> Site Settings', scroll down to the 'Site Header' section, enter /home/ in the 'Site header link' text field and then click 'Update' and 'Publish'.

844

(3 replies, posted in Showkase Support)

The slideshow I have on the front page of my website is a SimpleViewer show - that's the one that I can't make AutoPlay work for in iPad and iPhone... Is it only possible for Juicebox - that's how I interpret your answer?

Yes. The Mobile Player in SimpleViewer-Pro (which is used to display the gallery on mobile devices and in browsers which do not have Adobe Flash Player installed and enabled) does not support AutoPlay functionality.
(The Mobile Player in SimpleViewer-Pro supports fewer configuration options than the Flash Player. Please see here for a list of configurations supported by the Mobile Player.)

845

(3 replies, posted in Showkase Support)

To remove the shadow from the text within a Juicebox-Pro gallery, go to 'Site -> Customize Viewers -> Edit Juicebox-Pro -> Color (Pro Viewers Only)' and set the Text Shadow Color Opacity to 0 (and then click 'Update' and 'Publish').

846

(3 replies, posted in Showkase Support)

Thank you for your remarks and suggestions which we will take on board.
With regard to issues that I might be able to help you with...

I am having issues with the Lucida Console font (built in to Showkase), though, not showing up on other computers than the iMac where I created the web site. It works fine on my iPad and iPhone… Do I need to force download of that font from the site and how do I do it?

Other than Bebas Neue (which is an @font-face font which is loaded by Showkase if required), all other fonts are required to exist on the user's computer. Showkase offers a choice of 'websafe' fonts that are present on most Windows and Macintosh computers. If you want to be 100% certain that your text is displayed in the font you select on every computer display, then you would need to include the font in your Showkase installation as a web font. Please see here for details.

Password protected pages: Any good ideas for how to protect various bits of your site without ruining the ease with which Showkase works? I've tried a few simple methods from Dynamic Drive, which sort of work, but it's not ideal.

Each page you create in Showkase is given its own subdirectory. For example, if you create a page named 'Test Page', then a subdirectory named 'test-page' is created in your root Showkase directory. You could password-protect specific directories on your web server using .htaccess and .htpasswd files. Instructions can be found here.

Slideshows: Don't/can't autostart on iPhone/iPad? At least I haven't been able to make it work...

You should be able to create AutoPlay Juicebox-Pro galleries (in desktop browsers and mobile devices) by setting enableAutoPlay="TRUE" and autoPlayOnLoad="TRUE" in the 'Site -> Customize Viewers -> Edit Juicebox-Pro -> Autoplay (Pro Viewers Only)' section. However, as the Splash Page is displayed by default in mobile devices, you would need to either set showSplashPage="NEVER" or screenMode="LARGE" for galleries to initially AutoPlay in mobile devices.

Juicebox gallery: When I add a text description to a gallery, the text is always broken into two columns. Even if it is one sentence. On top of that, the right-most column is always placed so it starts above the left-most one.
Example: sorenstoy.dk/pubgal/souq-waqif-with-the-rx1/

Please see this forum thread for a possible solution.

Viewers: Increased control/customisation of individual viewer on a site would be great.

Please see the support section entitled Customize Individual Viewers for further information.

Thumbnails: How can I control how thumbnails are generated from the original image so that they always reflect an interesting part of that image?

This is not possible within Showkase. One possible workaround would be to create custom thumbnails in an image manipulation program such as Adobe Photoshop and swap them for the thumbnails created by Showkase.

847

(3 replies, posted in Showkase Support)

As the page into which you are embedding your gallery is likely to be inside a subfolder (rather than the root Showkase directory where your 'fotos' folder is located), try using the following:

<!--START JUICEBOX EMBED--><script src="../fotos/scotland_2010_08_best_of/jbcore/juicebox.js"></script><script>
  new juicebox({
    baseUrl : '../fotos/scotland_2010_08_best_of/',
    containerId : 'juicebox-container',
    galleryWidth : '800',
    galleryHeight : '600',
    backgroundColor: '#222222'
  });
  </script>
<div id="juicebox-container">
    &nbsp;</div>
<!--END JUICEBOX EMBED-->

Otherwise, you could use absolute URLs such as:

<!--START JUICEBOX EMBED--><script src="http://www.example.com/showkase/fotos/scotland_2010_08_best_of/jbcore/juicebox.js"></script><script>
  new juicebox({
    baseUrl : 'http://www.example.com/showkase/fotos/scotland_2010_08_best_of/',
    containerId : 'juicebox-container',
    galleryWidth : '800',
    galleryHeight : '600',
    backgroundColor: '#222222'
  });
  </script>
<div id="juicebox-container">
    &nbsp;</div>
<!--END JUICEBOX EMBED-->

848

(2 replies, posted in Showkase Support)

You can horizontally align text in a 'Basic' page by using the 'text-align' CSS property.
On your 'Basic' page, click the 'Source' button in the toolbar of the text editor and enter code such as:

<p style="text-align: left;">Text aligned left.</p>
<p style="text-align: right;">Text aligned right.</p>

This will justify the text to the margins of your page's content section.

849

(3 replies, posted in Showkase Support)

Showkase v1.0.4 has been released and includes full support for Juicebox-Pro v1.3.1.
For a full list of changes, please see the Showkase Version History page.
For details on how to upgrade, please see the Upgrading Showkase page.

850

(2 replies, posted in Showkase Support)

If I uncheck the resize option when uploading, the photo is only partly to be seen.

It sounds like you might have set imageScaleMode to 'FILL' (in your 'Site -> Customize Viewers -> Juicebox-Pro' settings) which will crop the main images to fit the gallery's image area if necessary. Try setting this configuration option to 'SCALE' or 'SCALE_DOWN' instead.
You can check out the configuration options used in an Acqua Photo demo gallery by viewing the gallery's XML file in your browser, e.g.: http://www.showkase.net/demos/acquaphot … config.xml