826

(10 replies, posted in Showkase Support)

In Safari 6.05, the row of thumbnails at the bottom of the screen has a rather annoying "blink" on load.  If you click the arrow left or right to advance the thumbnails, they load, then flash white, or blink.

I do not see the thumbnails blink in Safari 5.1.7 (latest version for Windows) or in any other browser.
In order to troubleshoot this further, could you please answer the following. Thank you.
Does this happen with all your galleries or just one?
Do you see this only in Safari or in other browsers (e.g. Chrome) too?
Try creating a similar gallery with JuiceboxBuilder-Pro to see if the problem occurs in all Juicebox galleries or only the ones embedded in your Showkase pages.
Please post the link to a gallery which exhibits this behavior so that we can investigate further.

Regarding choppy swiping on the iPad

There will certainly be a difference between swiping images in a native app and in a web page within a browser.
What generation of iPad do you have?

827

(93 replies, posted in Showkase Support)

Thank you for the suggestions.

For the Kosel theme, it would be nice to have the option for rounded corners in the gallery index images.  I am using rounded corners on my thumbnails and main images...the index images have square corners, making them look out of place.

I realise that this is a request for the interface but it can be achieved manually by entering the following code into your 'showkase/_themes/kosel/css/custom.css' page:

.type-galleryindex .thumbs img {
    -moz-border-radius: 15px;
    -webkit-border-radius: 15px;
    border-radius: 15px;
}

828

(10 replies, posted in Showkase Support)

We are currently investigating the layout issues you reported but, in the meantime, I have an update on another of your queries.

4. One thing that's not clear is whether I can upload images directly via FTP and have the site update automatically...if so, what directory do the images go in?

It is possible to add images to a gallery via FTP by uploading them directly to the gallery's 'images' folder (the gallery folder will be in the root Showkase folder and the 'images' folder will be inside the gallery folder) and then going to 'Edit (gallery page) -> Advanced (tab) -> Rebuild this Juicebox/SimpleViewer gallery'.

829

(10 replies, posted in Showkase Support)

Thank you for providing further information and screenshots.

I'm not convinced the "View Gallery" page is even needed.  It's not used on the desktop version...

The Splash Page is used by default when a Juicebox gallery is displayed in Small Screen Mode.
For more information about Juicebox and Screen Modes, please see here.
If you like, you can disable the Splash Page by setting showSplashPage="NEVER" (in the Splash Page section).
Otherwise, you can force Juicebox to display your gallery in Large Screen Mode (which, by default, does not use the Splash Page) by setting screenMode="LARGE" (in the General section).

Your forum software seems to have links disabled.

You can use links. Just start your URL with http:// and the forum software will automatically convert it into a link.

When a gallery thumbnail is tapped and "View Gallery" appears, rotating to landscape causes the thumbnail to be cropped at the bottom, and when rotating back to vertical, the cropped thumbnail remains.

This is the view when rotated from vertical.

Because the showkase page is vertically static for mobile, the bottom toolbar in Safari doesn't hide itself, and the bottom of all main images are cut off in landscape mode, regardless of how or when the page is loaded.

Thank you for reporting these layout issues. I have notified the developers and they should hopefully be fixed in the next version.

I forgot to mention previously that swiping full images forward/back on the iPad (on iOS6) is somewhat laggy and not very smooth. I am using fade transitions. Tapping the nav buttons is very smooth, but swiping is delayed and jittery.

Try the suggestions in this forum post to see if any of them help.
Also, make sure that your images are not too large (file size). Try creating a test gallery with smaller images to see if this makes a difference.

830

(10 replies, posted in Showkase Support)

1. My site looks ok in vertical mode on an iPhone 5, but it doesn't fit the screen in landscape.

Does this happen only when rotating the device? Does it fit the screen when reloading the page?
Could you perhaps upload a screenshot somewhere so that I can see what you are seeing? Thank you.

2. Is there a way to enable keyboard navigation immediately on page load?  As it is now, the visitor must click a thumbnail or arrow button to go to the next image, and then they use the keyboard.  It would be nice if they could just use the arrow key immediately instead of having to click something.

It is necessary to click somewhere within the gallery itself to give the gallery focus (and to enable the keyboard controls within the gallery).

3. I have the nav buttons set to "stage" in the theme settings, but they still land on the main image, as does the screen mode button.  I prefer no buttons of any kind touching the photos.  What can I do?

When setting imageNavPosition="STAGE", the image nav buttons are relative to the stage area rather than the image and on a small screen device where the image is displayed close to the stage borders, the image nav buttons may overlap the image. It is not possible to ensure that the image nav buttons never overlap the image. You could, however, disable the main image nav buttons by setting showImageNav="FALSE" (in the Main Image Options section) and, instead, set showNavButtons="TRUE" (in the Button Bar Options section) to display image navigation buttons in the gallery's Button Bar.

4. One thing that's not clear is whether I can upload images directly via FTP and have the site update automatically...if so, what directory do the images go in?

This is not possible. New images for a gallery should be uploaded within the Showkase interface.
However, it is possible to upload a complete Juicebox gallery folder to your web server via FTP and then import it into your Showkase installation via the 'Site -> Import' functionality.

5. When editing the order of thumbnails for a page, it would be nice if the thumbnails appeared in the editor as they do in the actual page.  Arranging a long vertical list of thumbnails that live together on a page horizontally doesn't make much sense.  A grid editor would be much easier to work with.

Please post feature requests in this forum thread. It keeps them all together and ensures that they are not overlooked.

Otherwise, Showkase is fantastic.

Glad you like it!

831

(2 replies, posted in Showkase Support)

If you are referring to the horizontal separator between the gallery and the footer when using the Kosel theme, this can be removed by adding the following code to the '_themes/kosel/css/custom.css' file (it cannot be removed from within the Showkase interface):

div.body-content {
    border-style: none;
}

If you are referring to something else, then please post the URL to your web page so that I can take a look and help further.

832

(2 replies, posted in Showkase Support)

On further investigation, the multi-column text is achieved using CSS3 columns which IE9 (and previous versions of Internet Explorer) does not support. In IE9, the text will always be displayed in a single column.
This will be made more clear in future versions of Showkase.
Sorry for any confusion.

833

(2 replies, posted in Showkase Support)

I have viewed your gallery in IE9 and, for me, the page links looks the same as they do in IE10 (and in other browsers).
Try clearing your browser's cache before reloading the web page to see if this makes a difference.

However, I can confirm that the text below your gallery displays in two columns in IE10 (and in Firefox 22.0, Chrome 28 and Safari 5.1.7) but not in IE9 (or any previous versions on Internet Explorer).
I will log a bug report with the developers and this should hopefully be fixed in the next version (although I do not know when it will be released).

In a future version of Showkase, we plan to introduce the ability to allow users to have control over the number of columns the text is displayed in via the interface.

In the meantime, you can set the text to be displayed in a single column in all Juicebox Gallery Pages within the Kosel theme by adding the following code to your '_themes/kosel/css/custom.css' file:

div.gallery-intro  {
    -moz-column-count: 1;
    -webkit-column-count: 1;
    column-count: 1;
}

834

(11 replies, posted in Showkase Support)

Is it the WordPress plug-in and/or WordPress that is responsible for putting the things I am looking for together as a full package?

A Juicebox-Pro gallery will look and function the same no matter whether it is embedded in a Showkase page (having been created by Showkase) or in a WordPress page (having been created by WP-Juicebox).
Only you can decide whether you need or want other features that are available in Showkase or WordPress.

I would like it to appear similar to acquaphoto(dot)com where both Auto Play, and auto scaling to both large and small screen sizes works.

A Juicebox-Pro gallery will AutoPlay in both Small Screen and Large Screen modes as long as the AutoPlay configuration options have been set correctly.
Also, the Screen Mode will be automatically chosen depending on the user's device and screen size as long as screenMode="AUTO".
This is true of any Juicebox-Pro gallery in any web page.

Currently, your gallery uses imageScaleMode="NONE".
This is likely to be causing scaling issues on a small screen device as you have instructed Juicebox-Pro not to scale your main images to fit the image area within the gallery.
I would recommend using imageScaleMode="SCALE_DOWN" instead.

835

(11 replies, posted in Showkase Support)

On acquaphoto(dot)com (not the demo, but the real site) the Kossel theme works fine on the Android phones I looked at it with.

acquaphoto.com was not created with Showkase. It is a WordPress site which uses the WP-Juicebox (the Juicebox plugin for WordPress).

is it possible to have just the gallery with the rotating images and the text block below (the other galleries and links are not needed)?

Yes. Create a Juicebox Gallery Page and add the text you require to be displayed below the gallery in the text editor.

On mine it is cropping the photo greatly and the images only auto rotate on a PC or tablet... not on the phone.

The photos in your gallery do not AutoPlay immediately on your home page because the gallery is displaying the Splash Page (and requires a click/tap from the user to open the actual gallery fullscreen).
If you would like the gallery to be embedded directly in place of the Splash Page, set showSplashPage="NEVER" (or screenMode="LARGE").
For more information on how Juicebox adapts to different devices and screen sizes, please see here.

I am not seeing "forceTouchMode".

The forceTouchMode configuration option was removed from Juicebox in v1.2.0. For a full list of changes, please see the Version History.
If you wish to force Juicebox to display the gallery in Small Screen Mode on all devices and in all browsers, it is now enough to just set screenMode="SMALL".
I have corrected the support page in question. Thank you for pointing this out.

how will it appear on a PC or larger tablet?

If you set screenMode="SMALL", the gallery will be displayed in desktop browsers in a similar manner to how it looks on a mobile device (i.e. an initial thumbnail page from which the visitor can select a main image to be displayed). The main difference is that there will be more thumbnails displayed per page in a desktop browser (due to the larger screen size). Try it in a sample gallery of your own.

836

(11 replies, posted in Showkase Support)

The image on the Sara Lee demo home page is not a Juicebox gallery's Splash Page but a single image in a ListViewer gallery.

In my site the photo is greatly cropped, but then when clicking on it I can view it smaller, but then the logo disappears.

When you click on your Juicebox gallery's Splash Page, the gallery opens in fullscreen mode (without the page header) to maximise the amount of space available for the gallery on small screen devices.
If you do not want this to happen, you can have the gallery embedded directly in place of the Splash Page by setting showSplashPage="NEVER" (or screenMode="LARGE").
For more information about Juicebox and Screen Modes, please see here.

Your own gallery's Splash Page image is cropped considerably due to it being panoramic/widescreen. It has a very different aspect ratio to the gallery area on a mobile device which results in cropping to the left and right.

Try creating a more square-shaped image and use it as your gallery's splashImageUrl or try using a ListViewer gallery to replicate the Sara Lee demo home page instead.

837

(11 replies, posted in Showkase Support)

Sorry. I just noticed the Showkase v1.0.1 installation on your web server.

Is it the Splash Page for the gallery (on your Showkase home page) that you are referring to?
If so, the Splash Page crops (rather than scales) the Splash Page image to fit.
You could perhaps define a smaller image to be used as your gallery's Splash Page image using the splashImageUrl configuration option.
For a list of all available Splash Page configuration options, please see here.

838

(11 replies, posted in Showkase Support)

Try upgrading your Showkase installation from v1.0.1 to the current version (v1.0.4) as there have been many changes since v1.0.1. For a full list of changes please see the Version History.
Instructions on how to get the latest version and how to upgrade can be found here.

839

(3 replies, posted in Showkase Support)

I do not think so. It is a relatively easy process which really only involves creating a unique XML preset file for the gallery that you want to customize, naming it 'juicebox.xml', uploading it to the 'gallery-folder-name/presets/' directory on your web server and clicking 'Update' and 'Publish' on the gallery's page in the Showkase admin. There is little that can go wrong and the process is reversible (by removing the 'juicebox.js' file from the 'gallery-folder-name/presets/' directory and clicking 'Update' and 'Publish' on the gallery's page).

840

(1 replies, posted in Showkase Support)

Please see the 'Managing Multiple Sites' support page here.

841

(3 replies, posted in Showkase Support)

Instructions for customizing individual viewers within a Showkase site can be found here.

We plan to introduce the ability to customize individual viewers within the interface in a future version of Showkase (but I do not know when this will become available).

842

(4 replies, posted in Showkase Support)

After upgrading, try clearing your browser's cache before reloading your web pages to ensure that your browser is fetching the most recent files from your web server.

Try posting a link as follows:
http://www.example.com -> www dot example dot com

Otherwise, try describing what you mean by "weird stuffs". I may recognise your description and be able to help further.

843

(4 replies, posted in Showkase Support)

Make sure that you are using the latest version of Showkase-Pro (v1.0.5) which includes Juicebox-Pro (v1.3.2) and supports Facebook sharing of individual images in a gallery via a Facebook button in the gallery's Button Bar. (Select the 'Share Facebook' checkbox in each Juicebox-Pro gallery page's settings.)
Please see here for further details.

Instructions for upgrading Showkase can be found here.

844

(1 replies, posted in Showkase Support)

There is currently no Download Link Request Form for Showkase.
This should hopefully be rectified sometime soon. Sorry for the inconvenience.
In the meantime, please use the Juicebox Download Link Request Form here.
(Just put in the comments section that you are requesting a new download link for either Showkase-Standard or Showkase-Pro.)

845

(1 replies, posted in Showkase Support)

I do not see any flash when I view the gallery myself.

However, I notice that your gallery uses Juicebox-Pro v1.3.1.
There were a couple of bugs involving the CROSS_FADE image transition which were fixed in v1.3.2 so try upgrading your gallery to v1.3.2 to see if this helps. (Please see the Juicebox Version History for a full list of changes.)

You can upgrade your Showkase-Pro installation to the latest version (v1.0.5 which includes Juicebox-Pro v1.3.2) by following the instructions here.

After upgrading, go to 'Pages -> Edit (Gallery Page) -> Advanced -> Reinstall Juicebox Gallery from the master copy' (to upgrade the gallery itself from v1.3.1 to v1.3.2).

Please clear your browser's cache after making the changes and before reloading your gallery.

If, after upgrading, you continue to experience this problem, please let me know what platform (Mac or OS) you use and what browser(s) you see the problem in. Thank you.

846

(9 replies, posted in Showkase Support)

Does this feature still work?

Yes. Your Google Analytics code appears in each of your web pages just before the closing </head> tag (as recommended here) so it should be working fine.

847

(1 replies, posted in Showkase Support)

The website whose URL you posted was not created by Showkase.
The Acqua Photo demo site created by Showkase can be found here.

Showkase does not feature a drop-down menu system or a contact form.
The website you quoted was created by WordPress. The drop-down menu system looks to have been created with a custom theme and the contact form was created with the Contact Form 7 plugin.

It would not be possible to change Showkase's menu system for a drop-down alternative.

It would be possible to embed a contact form into a Showkase page but you would first need to find a suitable third-party form (try searching the internet with terms such as 'PHP contact form'). Whichever form you choose, follow their directions to embed it into a web page. When it comes to pasting the form's embedding code into a web page, you would past it into the text editor of a Showkase page in 'Source' input mode.

848

(1 replies, posted in Showkase Support)

I have not been able to replicate this problem myself.
The error message itself results from a failure to get the image size using the PHP function getimagesize so, ordinarily, this would suggest a problem with your PHP installation or with a specific image that you are trying to add to a gallery or with the path to the image on your web server.
If you have been able to create other Juicebox galleries OK, then it would appear that your web server's PHP installation is fine.
If the error message is displayed with different images when uploading them to your 4th gallery but not when uploading them to other galleries, then it would appear that there is no problem with the images themselves.
This leaves the theory that there may be a problem with the path to the images (the full path is required to feed the image to the getimagesize function).
Check your 4th gallery's folder name to see if there are any non-alphanumeric characters in the page's title which might be tripping up the getimagesize function.

849

(6 replies, posted in Showkase Support)

The XML file for your 'home' gallery contains no <image> entries ('/home/config.xml').
Make sure you have images uploaded to the gallery and try rebuilding your gallery by going to 'Pages -> Edit Gallery Page -> Rebuild this Juicebox gallery'.

850

(6 replies, posted in Showkase Support)

it appears to be juciebox lite although i have pro

That would explain the visible differences between the galleries.
It looks like you may have upgraded Showkase-Pro with a new version of Showkase-Standard or have uploaded the Juicebox-Lite 'jbcore' folder to your Showkase installation's /admin/plugins/juicebox/master/ folder.
Either way, the following should solve the problem:

  • Download the latest version of Juicebox-Pro (v1.3.2) using the download link from your purchase email.

  • Extract the Pro 'jbcore' folder from the Juicebox-Pro zip download package ('juicebox_pro_1.3.2/web/jbcore/').

  • Upload the Pro 'jbcore' folder to your /admin/plugins/juicebox/master/ folder, overwriting the Lite 'jbcore' folder that is already there.

  • In Showkase, go to 'Pages -> Edit Gallery Page -> Reinstall Juicebox Gallery from the master copy'.