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$mailer->send(); calls the send() function on line 977 of the 'showkase/admin/plugins/contact/master/contactcore/class.phpmailer.php' file (PHPMailer). You would need to delve into the PHPMailer source code (or contact their own support) for more detailed information of exactly what the send() function does as we did not write this third-party library ourselves.

The $output variable from the 'contact.php' file is either the 'Optional Contact Form -> Success message' (if the email is sent successfully) or an appropriate error message (if the email is not sent successfully).

In the 'contact.php' file, try replacing:

    $mailer->send();
        $output = json_encode(array('type'=>'message', 'text' => $response));
        echo($output);

... with:

    $mailer->send();
} catch (phpmailerException $exc) {
    echo 'Mailer error: ' . $exc->errorMessage();

If the email is not sent successfully, then an error message generated by PHPMailer itself should be displayed on the screen.
This might give you some indication of what the problem is.

Not necessarily. It just means that they have not tested it themselves. There is too much software available in the world for any web host to have a comprehensive list of all that is compatible with their servers and keeping such a list up to date with all the latest versions would be quite a task.
As HostGator says themselves below their own list: http://support.hostgator.com/articles/p … g-software

However, we provide the Showkase Server Compatibility Test which you can download and run on your web server to check that it has all the features Showkase needs.
If all the tests pass OK, then you're good to go.
If any of the tests fail, all is not lost. There are troubleshooting tips on the test's support page and some issues can easily be fixed by simply tweaking some PHP configuration settings.

Worst case scenario, we also offer a 100% money-back guarantee, as noted in this FAQ:
Can I try a trial version of Showkase?

Please double-check your SMTP settings. The problem is much more likely to be related to your SMTP settings than anything like the location of your Showkase site/Contact page or your browser or internet connection.

Depending on your SMTP settings, you might need to set SMTPSecure to either 'ssl' or 'tls' by adding a line of code such as the following:

$mailer->SMTPSecure = 'ssl';

... or:

$mailer->SMTPSecure = 'tls';

You might also need to ensure that the 'From' address is a valid email address on your domain.
Try changing line 91 from:

$mailer->setFrom('mailer'.strstr($siteEmail, '@'), $userName);

... to:

$mailer->setFrom('your@email.address', $userName);

Hopefully, checking that all the required SMTP settings are being used and are correct will solve your problem.

Otherwise, I'm afraid you might not be able to use the Contact Form within Showkase on your web server.
As I mentioned earlier, the Contact Form within Showkase officially requires PHP mail support and other methods are not supported.

The Contact Form within Showkase requires PHP mail support on the web server. (This is noted in the Version History for v1.4.0.)
Unfortunately, the SMTP authentication method is not supported.
Showkase's 'contact.php' source file would need to be rewritten to handle a different method.

You could try the following but please note that it is untested and I cannot guarantee that it will work.

Open the 'showkase/admin/plugins/contact/master/contactcore/contact.php' file in a plain text editor and change line 21 from:

$mailer->isMail();

... to:

$mailer->isSMTP(); // Use SMTP authentication
$mailer->SMTPDebug = 2; // Enable SMTP class debug output mode (data and commands)
$mailer->SMTPAuth = true; // Use SMTP authentication
$mailer->Host = 'smtp.example.com'; // Set SMTP host
$mailer->Port = 25; // Set SMPT port
$mailer->Username = 'username'; // Set SMTP username
$mailer->Password = 'password'; // Set SMTP password

You will need to fill in your own unique SMTP details (as noted in the comments above). Please contact your web host if you are unsure what they should be.

Setting SMTPDebug might be helpful for debugging purposes (if you get any warnings or errors whilst testing) but if everything works OK, you can remove this from the code above.

Please note that the line number above refers to the current version of Showkase (v1.4.0.2).

I'm glad it worked.
Thanks for letting me know.

It's hard to tell whether this problem is directly related to Juicebox or to Showkase (or to neither).
Please let me know if you see the problem in any of our Showkase demo Juicebox gallery pages: http://www.showkase.net/demos/
... or any of the standalone demo Juicebox gallery pages: http://www.juicebox.net/demos/

Please let me know what Android device you use and what browsers (and version numbers) you see the problem in.

It might also help to see your own gallery which exhibits this problem so please post the URL to your gallery's web page.
This would allow me to check the exact version numbers of Juicebox and Showkase being used and to inspect the Juicebox configuration options being set in the gallery (such as what screen mode is being used, whether or not the Splash Page is displayed and if the gallery is in normal or expanded mode when the 'Open Image' button is clicked).

With a little more information, I should be able to investigate further.
Thank you.

You really need to click 'Publish' (after making any changes and clicking 'Update') in order for all web pages to be rebuilt and saved and to reflect the changes you have made.
Hopefully this will solve your problem.

What exactly are the warnings you've been seeing?
The forum software should allow you to include links in all but your very first post.

Showkase makes extensive use of 'alt' attributes for images throughout a site.

(1) In a Site Header logo, an 'alt' attribute is used, populated by the web site title (from 'Site -> Site Settings').

(2) In a Library image inserted into a page via the editor, an 'alt' attribute is used, populated by the 'Alternative Text' input on the editor's Image pop-up window.

(3) In a ListViewer gallery, 'alt' attributes are used, populated by the image titles (on the 'Images' tab).

(4) In a Juicebox gallery, 'alt' attributes are used in the dynamically generated code (populated by the image titles) and in the SEO content code (populated by the image captions). If you want SEO content code to be included in your Juicebox gallery pages, be sure to select the 'Add SEO Content' checkbox in the 'Gallery Lite Options' section. This is selected by default.

(5) Images within a SimpleViewer gallery are displayed as part of a Flash presentation and are not displayed using HTML <img> tags. However, you can still display SEO content code for SimpleViewer gallery pages and 'alt' attributes are used in the <img> tags here, populated by the image captions (on the 'Images' tab).

If you find any instances where 'alt' attributes are not used in <img> tags in a Showkase site, please let me know.
Thank you.

The meta viewport tag is required only for a full-browser gallery where the gallery has dimensions of 100% x 100% and is the only content on the page.
In Juicebox Gallery Pages within Showkase, Showkase usually has other content on the page (such as the header and the footer) and Showkase already includes a meta viewport tag in every page (even in Juicebox Gallery Pages under the Gallery Manager theme which displays only the gallery and no other content).
Therefore, all Juicebox v1.4.4.1 galleries within Showkase v1.4.0.1 should display fine in iOS 9.

(The meta viewport tag which is currently used for Juicebox Gallery Pages under the Gallery Manager theme will work fine in iOS 9 but it is not the full tag recommended in our recent blog entry. This should be addressed for the next version of Showkase.)

@saidn

Yes. If you want to include custom HTML code at the bottom of all your Showkase pages, then you could add it just before the closing </body> tag (on line 35) in the 'showkase/_themes/base/pagetypes/layout.tpl' file.
The line number above refers to the current version of Showkase (v1.4.0.1).

If you had pure JavaScript code (rather than HTML code such as JavaScript within <script> tags) which you wanted to appear in all pages, then you could add it to your theme's 'custom.js' file, for example 'showkase/_themes/kosel/js/custom.js'.

Incidentally, Showkase has built-in support for Google Analytics. You can enter your Web Property ID in the 'Site -> Google Analytics' section.

Open the 'showkase/_themes/base/pagetypes/basetheme.tpl' page in a plain text editor and add the following line of code immediately after {block "meta"} at the beginning of the file.

<meta name="robots" content="noindex, nofollow" />

This code will be included in all your Showkase pages and will prevent your site from being indexed (assuming the search engines respect this, which they should).

Alternatively, if your site is running on Apache, you could add the following line of code to your .htaccess file in your Showkase root directory:

Header set X-Robots-Tag "noindex, nofollow"

This would avoid having to modify any Showkase source code.