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Please note that when you request a support ticket via email, you can expect a reply within 2 business days (48 hours) or sooner.

I replied to your initial forum post within 1 hour and also offered to take a look at the files on your web server which would likely have helped with troubleshooting what is, unfortunately, not a simple problem.

Your screenshot has pointed me towards a couple of possible causes which I have posted in your other forum thread.
Hopefully my suggestions will help.

Check the paths in the 'showkaseconfig.ini' file to see if they look OK.
This might give you a clue as to the cause of the problem.
You could try running 'System -> Setup' on the site again before copying the 'index.php' and 'showkaseconfig.ini' files once more.

It might help if I could see the structure of your web site so, if possible, please upload a screenshot somewhere showing the location of your Showkase site and where you are copying the 'index.php' and 'showkaseconfig.ini' files to.

Also, if you like, I would be happy to investigate further but I would need access to your web server and Showkase site.
If you are agreeable to this, then please let me know and I will send you a message with an email address where you can forward your FTP and Showkase login details to me. Thank you.

It is not possible to move the position of the Social Media icons via the interface but you could try the following:

(1) Open the 'showkase/_themes/base/pagetypes/basetheme.tpl' file in a plain text editor.

(2) Move lines 179-189 inclusive (the following block of code) to line 165 (which is currently blank) immediately below the closing </nav> tag.

        <div class="socmedia">
          <a href="{$facebookLink}" title="facebook"><span class="icon-facebook2"></span></a>
          <a href="{$flickrLink}" title="flickr"><span class="icon-flickr3"></span></a>
          <a href="{$googleplusLink}" title="Google+"><span class="icon-google-plus2"></span></a>
          <a href="{$instagramLink}" title="Instagram"><span class="icon-instagram"></span></a>
          <a href="{$linkedinLink}" title="LinkedIn"><span class="icon-linkedin"></span></a>
          <a href="{$pinterestLink}" title="Pinterest"><span class="icon-pinterest2"></span></a>
          <a href="{$tumblrLink}" title="Tumblr"><span class="icon-tumblr2"></span></a>
          <a href="{$twitterLink}" title="Twitter"><span class="icon-twitter2"></span></a>
          <a href="{$vimeoLink}" title="Vimeo"><span class="icon-vimeo2"></span></a>
        </div>

(3) Open the 'showkase/_themes/kosel/css/custom.css' file in a plain text editor.

(4) As Showkase expects the Social Media icons to be in the footer, the CSS rule which usually sets the icon size will no longer be used. Add the following CSS code to the 'showkase/_themes/kosel/css/custom.css' file to solve this problem and to align the icons to the right.

.socmedia {
    clear: both;
    text-align: right;
}

.socmedia a {
    font-size: 1.5em;
}

(5) Republish your site after making the changes above.

Please note that as Showkase was not designed with this layout in mind, you might encounter other unforeseen issues which you might need to tackle (perhaps with additional CSS rules).
Also, the line numbers above refer to the most recent version of Showkase (v1.4.2).

I hope this helps.

Certainly. Please post suggestions for future versions in the Feature Requests thread.
This keeps all the ideas together and ensures that they are not overlooked by the developers.

Try the following:
(1) Upload a large image to your Showkase Library and use this as your 'Site -> Site Header -> Site logo image URL'.
(2) Add the following to your 'showkase/_themes/maribo/css/custom.css' file (changing the maximum width value if necessary):

.hgroup img {
    max-width: 20%;
}

You're welcome.

That's great to hear. Thank you for letting me know.

It is not possible to sort the order of the social media icons via the Showkase interface but you can shuffle their order by swapping around lines 180 to 188 of the 'showkase/_themes/base/pagetypes/basetheme.tpl' file.

Check out the code in the 'basetheme.tpl' file as noted above.
You can copy the code for the individual icons and use it elsewhere in your Showkase pages (entering it into a page's editor if you like). You would just need to fill in the link's 'href' attribute manually and you might need to use some inline CSS to change the size of the icons and remove the border from the link.
For example to display the Facebook icon, you could enter something like the following into a Showkase page's editor.

<div class="socmedia"><a href="http://www.facebook.com" style="border: none;" title="facebook"><span class="icon-facebook2" style="font-size: 24px">&nbsp;</span></a></div>

The best thing to do would be to use your browser's developer tools (usually accessible via the F12 key) to determine which containers are causing the extra space and then apply custom CSS rules to their ids or classes in your theme's 'custom.css' file.
If you experience any difficulties, then please post the URL to your web page so that I can take a look and help further.

Thank you for your suggestion. I would encourage you to post suggestions for future versions in the Feature Requests forum thread. This keeps all the ideas together and ensures that they are not overlooked by the developers. Thank you.

The social media icons within Showkase are characters in a custom font.
The font contains characters from the 'IcoMoon - Free' library and this library contains a vk.com icon.
Therefore, if you do not use the Facebook icon (for example), then you could replace it in the font with the vk.com icon.
Please see the Using Custom Icons instructions from the Juicebox support pages. (The instructions refer to the icons within a Juicebox gallery but the principle is the same.)
The file that you would need to open in the IcoMoon app is 'showkase/themes/base/fonts/icomoon.svg'.
Once you download your new font, replace the files in the 'showkase/themes/base/fonts/' folder with the files from the 'icomoon/font/' folder (from the extracted font zip file).

If you have purchased a single Showkase license, then you can have as many Showkase sites and Juicebox-Pro and SimpleViewer-Pro galleries as you like on your single website domain (and all associated subdomains).
If you plan to have a couple of different Showkase sites (one for each language), then please see these forum threads which might help.
https://showkase.net/forum/viewtopic.php?id=157
https://showkase.net/forum/viewtopic.php?id=18

The links in a Showkase menu do not hardcode http:// or https:// so I would have expected that they would work fine with both protocols. (They just start with a leading slash to denote your root directory.)
Try clearing your browser's cache (or try viewing your Showkase site in a different browser) to see if this helps.

You could also try running 'System -> Setup' to refresh Showkase's knowledge of where your site is on your web server (without actually changing its location).

With regard to the "Data not saved. Unable to write xml to file page.xml" message, default permissions of 644 should be fine for your 'page.xml' files (inside your Showkase page folders). I've seen some web servers configured such that 777 permissions are seen as a security issue and using 777 can cause unexpected problems.

If none of the suggestions above help, your could perhaps recreate your Showkase site from scratch (in a new subdirectory) and import all the pages from your existing site (via 'Site -> Import') to prevent you from having to recreate your pages. You could then either move your site (following the instructions here) or just make your Showkase home page your site's home page (following the instructions here).

(Creating a new site would be a last resort and should hopefully not be necessary but I thought I should note it as a possibility. If you do this, I would recommend that you make a complete back up of your existing site first in case anything goes wrong and you need to reinstate the files at a later date.)

That's a very good question. Unfortunately, I do not know.

That's right. I didn't resize them on import.

Indeed. At least you have a workaround (resaving the images before import) that seems to work consistently.

If 'Max width' and 'Max height' are both greater that the actual dimensions of the source image, then the image will not be resized or resaved.
If 'Max width' and 'Max height' are less than the actual dimensions of the source image, then the image will be resized with the specified dimensions and 'Quality'.
If 'Max width' and 'Max height' are exactly the same as the actual dimensions of the source image, then the image will be resaved at the same resolution and with the specified 'Quality'.

Thank you for the offer. I'll certainly bear it in mind.
As well as the sites on out own demos page, we occassionally feature user's Showkase sites in our blog (such as in this Showkase Featured Websites entry) and on our Facebook page.

I would expect any Adobe program to be fine (although I can't be certain without trying them all individually).
I've just checked and entering IPTC information via Photoshop CC works in both JuiceboxBuilder-Pro and Showkase.

That's absolutely normal.
Each Showkase page is a different HTML file stored in its own folder in the Showkase root directory. (Each folder takes its name from the page's 'Nav Name'.)
When you view a new page on a Showkase site, you will be viewing a new HTML page in a different folder (and the folder name is shown as part of the URL in the browser's address bar).
It is normal for a browser's address bar to reflect the actual location of the page being viewed.
If you want to mask the URL (so that it does not change when visitors to your web site view different pages), then try a web search with terms such as 'URL masking' for suggestions (although it is not necessary for full functionality).
Your domain registrar or web host may be able to help you with this.

The right-hand side of an 'About' page under the Kosel theme is reserved for an image (the 'Image url' in the 'Page Content' section).
Here is an example: http://www.showkase.net/demos/sarahlee/about/
You can upload an image to the Library and then select it via the 'Browse Library' button.

If you want to use the full width of a page, you might be better off using a Basic page and setting the 'Body text layout' to '1-column wide' in the 'Override Theme Settings' section.

I hope this helps.

There is almost certainly a PHP limit being reached when Showkase tries to process your large gallery.
Each image has a number of different variables attached to it and a certain limit might be exceeded when your gallery reaches a certain number of images.

First of all, try increasing the max_input_vars PHP directive on your web server. (Please see here for details).
The max_input_vars PHP directive might be set to 1000 so try increasing it to something higher like 5000 instead.
Your web host should be able to help you out with this.

If the value of max_input_vars is not the problem, then the memory_limit PHP directive is the next most likely candidate.
The default value for the memory_limit directive in the current version of PHP is 128M (as noted here) so if yours is lower than this, I would recommend increasing it to 128M to see if this helps.

Hopefully increasing max_input_vars and/or memory_limit will solve your problem.

Also, please ensure that you are using the latest version of Showkase (v1.4.1).
Version 1.3.4 introduced "More efficient use of server memory allows more galleries in one web site.". (Please see the Version History for a list of changes between versions.)
If necessary, instructions for upgrading Showkase can be found here.