As far as I am aware, there have been no changes to the latest version of Showkase which would result in a site slowing down.
It might be an idea to check with your web host, just to see if they have been experiencing any issues or have made any changes recently which might be contributing to your problem.
Your web site seems to be loading and respoding quite quickly when I view it myself.
If you let me know of a particular page or gallery which loads slowly (and let me know how long it takes for the page to be fully rendered in your browser), I can test it myself and report back with my own findings for comparison.
Also, for Juicebox gallery pages, you might like to try setting imagePreloading="NEXT" (rather than using the default value of PAGE) so that fewer images are initially preloaded when a gallery is first displayed. This should speed up the initial loading of gallery pages slightly.
751 2014-08-05 18:42:06
Re: Slow page loading after latest update (1 replies, posted in Showkase Support)
752 2014-08-01 19:29:34
Re: Does "repair site" fix path errors in Update/Publish? (1 replies, posted in Showkase Support)
First of all, before trying anything at all, please make a complete backup of your Showkase site in case anything goes wrong and you have to reinstate your files at a later date. As the Showkase site is completely self-contained within the Showkase folder (and Showkase does not use any database entries), it means that if you try something and it does not work, you can simply delete the Showkase folder from your web server, reinstate the original Showkase folder from your backup copy and then try something different.
The first thing I would try is to login to your Showkase admin and run 'System -> Setup' (as suggested in the Changing Your Installation Directory support section).
If this does not work, then try 'System -> Repairs'. This has helped at least one user that I know of whose Showkase site address changed and where 'System -> Setup' did not help.
If neither of the above suggestions work, then I would certainly try manually editing the paths in the '_showkase/showkaseconfig.ini' file (although hopefully this will not be necessary).
753 2014-07-31 10:22:33
Re: multi size image support (3 replies, posted in Showkase Support)
I guess what I am asking is whether there is a basis for why these pixel dimensions were chosen as the default or are they simply just a starting guideline?
They are really just a starting guideline but should be suitable for most users.
If the target audience for your web site is likely to be viewing your galleries on mobile devices or on large desktop monitors, then you could tailor your image dimensions accordingly.
Also, the quality settings are showing as 80, 85 and 80 respectively? Any specific reason why these vary?
This is more likely to be an oversight than a specific design choice. I would expect the default quality settings to be consistent across all image sizes. I will notify the developers of this.
The actual quality settings that you choose will be somewhat dependent on the images you upload and you will likely be looking for a compromise between visual visual quality and file size. Some trial and error may be required to find the optimal value for the images you use. Again, the default value is usually a good starting point.
Is there a way to set this up while utilizing the multi-size image support and still be able to keep the home page gallery's maximum size different than the remaining galleries?
You do not need to do anything different to retain your current site's layout. When using multi-size images in a gallery, the decision by Juicebox as to what size of images to display in a gallery does not affect the dimensions of the gallery. You can still set your gallery's dimensions to whatever values you like.
754 2014-07-30 15:39:23
Re: multi size image support (3 replies, posted in Showkase Support)
As well as selecting the checkboxes in the 'Multi-size Images' section, make sure that the 'Max width' and 'Max height' values are high enough within the upload module settings (when uploading images for your gallery) to accommodate your large image dimensions.
755 2014-07-24 08:54:09
Re: Custom Palette colors [SOLVED] (2 replies, posted in Showkase Support)
Please ensure that the 'Color Scheme' (immediately above the 'Custom Palette' on the 'Site -> Customize Theme' tab) is set to 'custom' (rather than 'dark' or 'light') and if you need to change this value, remember to click 'Update' and 'Publish' afterwards for the change to take effect throughout your Showkase site.
756 2014-07-17 10:47:22
Re: Gallery Index Page does not update (1 replies, posted in Showkase Support)
After selecting an image from your gallery to be used as the representing thumbnail on the gallery index page, be sure to click 'Update' and 'Publish' and then try clearing your browser's cache after making any changes to ensure that your browser is fetching and using the most recent files from your web server.
Also, if you are not already using the current version of Showkase (v1.3.2), try upgrading to see if this helps.
Instructions for upgrading Showkase can be found here.
757 2014-07-12 19:32:04
Re: Unable to install Showkase (2 replies, posted in Showkase Support)
Problem resolved via email. Web server was trying to store session variables into a directory which did not exist.
758 2014-07-12 09:55:37
Re: Unable to install Showkase (2 replies, posted in Showkase Support)
You can always download a fresh copy of Showkase (for example when a new version is released or if you lose your Showkase zip file) using the download link from your purchase email.
The only reason to purchase a second copy of Showkase would be if you plan to install Showkase on two separate domains.
As you are using Showkase only on one domain, please email me your transaction details (from your purchase emails) and I will pass on the information to the correct department who will be able to refund you for your second purchase.
As you were able to install Showkase on your original web server (before the move) but cannot install it (using the same files) on your new web server, the problem is certainly likely to be related to your new web server (possibly a PHP configuration setting that has been disabled by your host).
If you were to allow me FTP access to your web server, I would be able to investigate further and hopefully determine the cause of your problem.
If you are agreeable to this, please email me back with your FTP login details (host name, username and password).
Thank you.
(For any other users who are reading this forum thread and are unable to install Showkase, the first thing to try would be to install and run the Showkase Server Compatibility Test to check that the web server has the basic functionality required by Showkase.)
Edit:
If you create a file called 'phpinfo.php' with the following code:
<?php
phpinfo();
?>... upload it to the root directory of your web space and let me know when you have done this, I can take a look at the output of the file (just by opening the file from your web server in a browser) and it might be enough to determine the cause of the problem.
[Original post moved to new forum thread.]
759 2014-07-04 21:15:10
Re: Flickr loading problem (7 replies, posted in Showkase Support)
Showkase v1.3.2 (including the new versions of both Juicebox v1.4.2 and SimpleViewer v2.3.2) has just been released.
Please see the Version History for a list of changes and the Upgrading Showkase page for details on how to download and install the latest version.
760 2014-07-03 11:14:30
Re: Flickr loading problem (7 replies, posted in Showkase Support)
Juicebox and SimpleViewer have both been updated to address the new SSL Flickr API requirements.
Showkase should hopefully be updated (with the new versions of Juicebox and SimpleViewer) sometime within the next day or two.
In the meantime, you can manually upgrade your existing Showkase installation with the new versions of Juicebox and SimpleViewer by downloading Juicebox and SimpleViewer individually and following the 'Installing a Pro Viewer' instructions here.
761 2014-06-30 10:03:05
Re: Flickr loading problem (7 replies, posted in Showkase Support)
You can download the latest versions of Showkase-Pro and Juicebox-Pro using the links provided in your original purchase email. If you cannot find your original purchase email or your links have expired, then please fill in this Download Link Request Form.
Please note that Showkase has not yet been updated with the new versions of Juicebox and SimpleViewer so your best bet at the moment would be to download Juicebox-Pro and follow the 'Installing a Pro Viewer' instructions here.
If you want to find out what the latest version numbers are for Showkase and Juicebox, you can check their respective Version History pages:
Showkase: http://showkase.net/support/history/
Juicebox: http://www.juicebox.net/support/history/
762 2014-06-29 18:47:44
Re: Flickr loading problem (7 replies, posted in Showkase Support)
Flickr have recently made a change to the way that API calls (which both Juicebox and SimpleViewer) must be made. Please see here for further details.
This issue has been already been addressed in the latest releases of both Juicebox and SimpleViewer and a new version of Showkase (with the new versions of the image viewers) will be released very soon.
In the meantime, you can upgrade your Showkase installation by downloading the latest versions of Juicebox and SimpleViewer and following the 'Installing a Pro Viewer' instructions here.
Even if you a not a Pro user, just download Juicebox-Lite and SimpleViewer-Standard and follow the instructions using the 'jbcore' and 'svcore' folders from these packages.
763 2014-06-28 09:38:00
Re: Permanent url for showkase gallery (9 replies, posted in Showkase Support)
I'm glad that you have been able to resolve your problem.
Thank you for posting back to let me know.
764 2014-06-27 11:52:18
Re: Permanent url for showkase gallery (9 replies, posted in Showkase Support)
The problem seems to be that when you go to vita-taylor.com it displays the s97231701.onlinehome.us/frankase/index.php page.
This will not work due to the paths used within Showkase.
vita-taylor.com should redirect/forward to just s97231701.onlinehome.us and then the Showkase site should display correctly at vita-taylor.com/frankase/.
It is not possible to display the Showkase site at the root of vita-taylor.com because the Showkase site is not at the root of s97231701.onlinehome.us.
You say that you have "set the destination of vita-taylor.com to blank" but have you tried setting it to s97231701.onlinehome.us?
If you would like to be able to view the Showkase site at s97231701.onlinehome.us instead of s97231701.onlinehome.us/frankase then please see the Showkase Home Page support section here.
Maybe this will help.
765 2014-06-26 11:23:52
Re: Permanent url for showkase gallery (9 replies, posted in Showkase Support)
Here's a bit more information about how Showkase works which might help explain what's going on.
Every page within a Showkase site, including the home page, is given its own folder (with the web page inside it).
Therefore, it is possible to get to view the home page by using two different addresses.
(1) Go directly to the Showkase root directory: s97231701.onlinehome.us/frankase/
The index.php page in that directory will display the home page (whatever the home page happens to be).
... or:
(2) Go to the actual directory of the page being used as the home page: s97231701.onlinehome.us/frankase/home/
All paths (to CSS files) within Showkase pages use the following notation:
<link rel="stylesheet" href="/frankase/_themes/kosel/css/styles.css">The leading slash denotes the root directory so on s97231701.onlinehome.us, the path /frankase/_themes/kosel/css/styles.css resolves to s97231701.onlinehome.us/frankase/_themes/kosel/css/styles.css
The same files are used when using both your domains so the paths remain constant.
Therefore, when you try to visit your Showkase site on vita-taylor.com, Showkase is looking for the CSS file at vita-taylor.com/frankase/_themes/kosel/css/styles.css but it is not there. It can be found, instead, at vita-taylor.com/_themes/kosel/css/styles.css (notice the absence of the frankase directory in the path that works).
This is what made me think that vita-taylor.com is currently pointing towards s97231701.onlinehome.us/frankase and should just be pointing towards s97231701.onlinehome.us instead.
If it did, then all the paths within the Showkase pages would resolve to the correct locations.
If this does not fix the problem, then it might at least explain what is going on and help point you in the right direction.
766 2014-06-25 22:25:41
Re: Permanent url for showkase gallery (9 replies, posted in Showkase Support)
It looks like vita-taylor.com is currently pointing towards s97231701.onlinehome.us/frankase.
It should be pointing towards just s97231701.onlinehome.us instead.
You should then be able to access the gallery by going to vita-taylor.com/frankase.
767 2014-06-23 22:14:22
Re: Sharing Juicebox photo hosted by Flickr on Facebook blank. [SOLVED] (4 replies, posted in Showkase Support)
Try clearing Facebook's own cache of your web page (by entering your web page's URL into Facebook's Debugger) to see if this makes a difference.
768 2014-06-17 23:42:46
Re: Sharing Juicebox photo hosted by Flickr on Facebook blank. [SOLVED] (4 replies, posted in Showkase Support)
Unfortunately, it is not possible to have the shared image's thumbnail displayed in the pop-up share window due to limitations imposed by Facebook on what data can be passed via their share URL. Only one thumbnail can be used per web page. (The shared link will still point towards the correct image within your gallery, though.)
The image used in the pop-up share window can be set using an Open Graph og:image <meta> tag in the <head> section of your web page, such as the following:
<meta property="og:image" content="http://www.example.com/images/thumbnail.jpg" />In order to choose an image for use in your gallery page's pop-up share window, 'Edit' the gallery page and upload the image you wish to use on the 'Upload' tab and then 'Update' and 'Publish' your site.
An og:image tag will be automatically generated on the gallery page.
769 2014-06-17 23:30:10
Re: publish with new version (1 replies, posted in Showkase Support)
Please install and run the Showkase Server Compatibility Test to check that your web server has all the features that Showkase needs.
If all tests pass, then try reinstating all the core Showkase files as if you were upgrading to a new version.
Instructions on how to do this can be found in the 'How to Upgrade' section on the Upgrading Showkase support page.
If you continue to experience difficulties, it may help to know what type of web server you have installed Showkase on (Linux vs Windows) so please let me know.
Also, I know that you say you are using the latest version but you do not mention a version number so I cannot be sure which version you are using. The latest version is v1.3.1 so please ensure that this is the version you are using. Thank you.
770 2014-06-12 10:04:04
Re: Social sharing icons missing in button bar (4 replies, posted in Showkase Support)
Seems to me that the Pro options should not show up in the config menus, until installed.
Perhaps, but leaving the Pro options exposed allows Standard users to see what is available to Pro users and to set up Pro galleries in preparation for upgrading the core image viewer files. Pro options will be applied to the gallery XML files immediately and will take effect as soon as the Pro image viewer is in place.
Sorry about the link. I have now corrected it in my post above.
771 2014-06-12 10:00:59
Re: Can't access admin: "you have no web pages" but site works (6 replies, posted in Showkase Support)
I wish I could tell you exactly what the problem was and how you could perhaps try to avoid it in future.
It sounds like something may have happened on your web server to corrupt a file during a publish action but I really do not know.
However, I am glad that the import suggestion has helped you regain control of your site. Thank you for posting back to let me know.
772 2014-06-11 21:15:58
Re: Social sharing icons missing in button bar (4 replies, posted in Showkase Support)
Are there issues in the Kosel theme re: sharing icons, or am I missing a step?
All Juicebox-Pro options are available under both Boma and Kosel themes (there are no Juicebox-Pro restrictions under any theme).
First of all, try clearing your browser's cache to ensure that your browser is fetching and using the most recent versions of your gallery files.
If this does not help, then check to see if your gallery has the Juicebox badge/link in the lower-right corner. If it does, then your gallery is a Juicebox-Lite gallery and will need to be upgraded to Juicebox-Pro before Pro configuration options (such as sharing options) become active.
Instructions for 'Installing a Pro Viewer' and upgrading existing galleries can be found here.
If you continue to experience difficulties, then please post the URL to your gallery so that I can take a look for myself and help further.
773 2014-06-11 12:02:11
Re: Can't access admin: "you have no web pages" but site works (6 replies, posted in Showkase Support)
As far as I am aware, the Hierarchy Request Error is a PHP DOMDocument error which occurs when trying to move a node into itself, although I do not know why this error is generated when you try to publish your gallery.
We know that Showkase works OK on your web server (as you have a second working Showkase site) and we also know that all the core Showkase files are present and correct (as you have tried re-uploading them, overwriting the existing ones) so the problem may lie with one (or more) of your Showkase pages. With this in mind, you might like to try the following.
*** Please make a full backup of your entire Showkase site before proceeding. ***
Try trashing your Showkase pages on the 'Pages' tab, one by one (starting with the last one you created and working backwards), and try to Publish your site each time to see if the Hierarchy Request Error still occurs.
(When trashing a page, it will be moved into the '_trash' directory. You can reinstate a trashed page using the 'Site -> Import' functionality.)
If you find a page which is causing the problem, you could recreate it manually and reinstate all others using the 'Site -> Import' functionality.
Unfortunately, I do not know what may be causing your problem but a possible workaround would be to create a completely new Showkase site and use the 'Site -> Import' functionality to import all existing pages from the currently broken Showkase site. This might be a relatively quick option to get your site up and running again without having to create all your pages from scratch.
I have another ShowKase site running fine in the same directory tree.
Just to check, are both Showkase sites in completely separate directories? (I would not recommend nesting one Showkase directory within another Showkase directory.)
774 2014-06-11 00:00:36
Re: Can't access admin: "you have no web pages" but site works (6 replies, posted in Showkase Support)
I am not sure what might have caused such a problem (especially knowing that everything has been working OK up to now).
Has your web host changed anything lately (such as PHP configuration settings) which might have caused the problem?
Unless something has happened with your web server, it is unlikely that you will have lost any of your pages. (The files should not have been deleted unless you or your web host have deleted them.) Check your Showkase file structure to see if the folders corresponding to the pages you have created are still there (in your root Showkase directory).
As long as they are still there, I would take this opportunity to make a backup of your entire Showkase directory just in case anything else goes wrong.
First of all, try installing and running the Showkase Server Compatibility test. If your web host has changed anything which would result in your web server no longer having all the functionality required to run Showkase, the Server Compatibility Test should hopefully pick it up.
If all tests pass, then try reinstating all the core Showkase files as if you were upgrading to a new version.
Instructions on how to do this can be found in the 'How to Upgrade' section on the Upgrading Showkase support page.
Hopefully this will resolve your problem.
775 2014-05-25 09:24:56
Re: Embed Vimeo Video [SOLVED] (4 replies, posted in Showkase Support)
Your video is embedded on a 'Basic' page but you have grouped this page under the 'Videos' page which is a 'Gallery Index' page. Therefore, you need to click the 'Videos' link in the menu to see all pages grouped under the main 'Videos' page. You can then click the link to the 'Basic' page.
If you want the page your video is on (the 'Basic' page) to be a top level page (not grouped under any other pages), then edit the page and select 'none' for 'Group Under' in the 'Site Navigation section'. You can then delete the 'Videos' (Gallery Index) page and rename the 'Basic' page to 'Videos'.
Also, only gallery thumbnails (for Juicebox, ListViewer and SimpleViewer pages) are displayed on a 'Gallery Index' page and you have no galleries grouped under the 'Videos' page which is why nothing is displayed on the 'Videos' page itself. (It is not possible to automatically create a thumbnail page for videos like you can for image galleries.)
The background image you have set up for your 'Basic' page (Blank_Web.jpg) displays on you 'Basic' page as expected.
If you do not see this, then try clearing your browser's cache before reloading the page.