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You can download the latest versions of Showkase-Pro and Juicebox-Pro using the links provided in your original purchase email. If you cannot find your original purchase email or your links have expired, then please fill in this Download Link Request Form.

Please note that Showkase has not yet been updated with the new versions of Juicebox and SimpleViewer so your best bet at the moment would be to download Juicebox-Pro and follow the 'Installing a Pro Viewer' instructions here.

If you want to find out what the latest version numbers are for Showkase and Juicebox, you can check their respective Version History pages:
Showkase: http://showkase.net/support/history/
Juicebox: http://www.juicebox.net/support/history/

I'm glad that you have been able to resolve your problem.
Thank you for posting back to let me know.

Here's a bit more information about how Showkase works which might help explain what's going on.

Every page within a Showkase site, including the home page, is given its own folder (with the web page inside it).
Therefore, it is possible to get to view the home page by using two different addresses.
(1) Go directly to the Showkase root directory: s97231701.onlinehome.us/frankase/
The index.php page in that directory will display the home page (whatever the home page happens to be).
... or:
(2) Go to the actual directory of the page being used as the home page: s97231701.onlinehome.us/frankase/home/

All paths (to CSS files) within Showkase pages use the following notation:

<link rel="stylesheet" href="/frankase/_themes/kosel/css/styles.css">

The leading slash denotes the root directory so on s97231701.onlinehome.us, the path /frankase/_themes/kosel/css/styles.css resolves to s97231701.onlinehome.us/frankase/_themes/kosel/css/styles.css

The same files are used when using both your domains so the paths remain constant.
Therefore, when you try to visit your Showkase site on vita-taylor.com, Showkase is looking for the CSS file at vita-taylor.com/frankase/_themes/kosel/css/styles.css but it is not there. It can be found, instead, at vita-taylor.com/_themes/kosel/css/styles.css (notice the absence of the frankase directory in the path that works).

This is what made me think that vita-taylor.com is currently pointing towards s97231701.onlinehome.us/frankase and should just be pointing towards s97231701.onlinehome.us instead.
If it did, then all the paths within the Showkase pages would resolve to the correct locations.

If this does not fix the problem, then it might at least explain what is going on and help point you in the right direction.

Try clearing Facebook's own cache of your web page (by entering your web page's URL into Facebook's Debugger) to see if this makes a difference.

Please install and run the Showkase Server Compatibility Test to check that your web server has all the features that Showkase needs.

If all tests pass, then try reinstating all the core Showkase files as if you were upgrading to a new version.
Instructions on how to do this can be found in the 'How to Upgrade' section on the Upgrading Showkase support page.

If you continue to experience difficulties, it may help to know what type of web server you have installed Showkase on (Linux vs Windows) so please let me know.

Also, I know that you say you are using the latest version but you do not mention a version number so I cannot be sure which version you are using. The latest version is v1.3.1 so please ensure that this is the version you are using. Thank you.

I wish I could tell you exactly what the problem was and how you could perhaps try to avoid it in future.
It sounds like something may have happened on your web server to corrupt a file during a publish action but I really do not know.
However, I am glad that the import suggestion has helped you regain control of your site. Thank you for posting back to let me know.

As far as I am aware, the Hierarchy Request Error is a PHP DOMDocument error which occurs when trying to move a node into itself, although I do not know why this error is generated when you try to publish your gallery.

We know that Showkase works OK on your web server (as you have a second working Showkase site) and we also know that all the core Showkase files are present and correct (as you have tried re-uploading them, overwriting the existing ones) so the problem may lie with one (or more) of your Showkase pages. With this in mind, you might like to try the following.

*** Please make a full backup of your entire Showkase site before proceeding. ***

Try trashing your Showkase pages on the 'Pages' tab, one by one (starting with the last one you created and working backwards), and try to Publish your site each time to see if the Hierarchy Request Error still occurs.
(When trashing a page, it will be moved into the '_trash' directory. You can reinstate a trashed page using the 'Site -> Import' functionality.)
If you find a page which is causing the problem, you could recreate it manually and reinstate all others using the 'Site -> Import' functionality.

Unfortunately, I do not know what may be causing your problem but a possible workaround would be to create a completely new Showkase site and use the 'Site -> Import' functionality to import all existing pages from the currently broken Showkase site. This might be a relatively quick option to get your site up and running again without having to create all your pages from scratch.

Just to check, are both Showkase sites in completely separate directories? (I would not recommend nesting one Showkase directory within another Showkase directory.)

Your video is embedded on a 'Basic' page but you have grouped this page under the 'Videos' page which is a 'Gallery Index' page. Therefore, you need to click the 'Videos' link in the menu to see all pages grouped under the main 'Videos' page. You can then click the link to the 'Basic' page.

If you want the page your video is on (the 'Basic' page) to be a top level page (not grouped under any other pages), then edit the page and select 'none' for 'Group Under' in the 'Site Navigation section'. You can then delete the 'Videos' (Gallery Index) page and rename the 'Basic' page to 'Videos'.

Also, only gallery thumbnails (for Juicebox, ListViewer and SimpleViewer pages) are displayed on a 'Gallery Index' page and you have no galleries grouped under the 'Videos' page which is why nothing is displayed on the 'Videos' page itself. (It is not possible to automatically create a thumbnail page for videos like you can for image galleries.)

The background image you have set up for your 'Basic' page (Blank_Web.jpg) displays on you 'Basic' page as expected.
If you do not see this, then try clearing your browser's cache before reloading the page.

I'm glad that worked. Thank you for posting back to let me know.

I see the problem you describe in your DE and FR sites (but have not been able to replicate the problem in a test site of my own).
It certainly looks like a CSS problem which may be caused by a mixture of old and new files (perhaps one or more of the updated Showkase files did not overwrite existing files on your web server during the upgrade).
Try re-uploading all the '_themes' files from the Showkase v1.4.0 download zip package to your DE and FR Showkase installations on your web server to ensure that all files are present and correct. Hopefully this will help.
(If you have modified any '_themes' files or have edited any 'custom.css' files, please make a backup of them first before replacing them on your web server.)

@gustavocampos1

The 'Base font size (px)' in the interface goes up to only 16. All values set within the interface should result in a layout that looks OK.

Adding custom CSS can cause knock-on effects that might need to be resolved (as you have discovered).

If you find that your text is not being displayed in its entirety, then you may need to expand the container it is in with further CSS rules.

If the problem you are having is that you are using the Kosel theme and the top of the menu text is disappearing, try adding the following to your '_themes/kosel/css/custom.css' file:

nav ul {
    padding-top: 5px;
}

If this does not help, then please post the URL to your web site so that I can take a look and help further.

Incidentally, if you are not already using the current version of Showkase (v1.3.0), you can upgrade following the instructions here.