751 Reply by Steven @ Showkase

(10 replies, posted in Showkase Support)

According to the PHP documentation, the default value for the memory_limit directive (for the current version of PHP) is 128M but it looks like many web hosts reduce this.
Even if you were to create a gallery (including thumbnails) outside Showkase and then import it (via the 'Site -> Import' functionality), the gallery would then become a genuine Showkase page and you would likely run into the same problem again.
At the moment, the only way around this problem (other than increasing the memory_limit value) would be to manually embed your Juicebox galleries in 'Basic' Showkase pages using the baseUrl method of embedding documented here (although this defeats the purpose of being able to create and manage galleries within the Showkase interface).
In any case, the developers will certainly investigate this issue further to see if anything can be done to prevent this from happening.

Go to forum: Showkase Support

752 Reply by Steven @ Showkase

(10 replies, posted in Showkase Support)

Thank you!

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753 Reply by Steven @ Showkase

(10 replies, posted in Showkase Support)

Thank you for reporting this issue.
At the moment, I do not know if there is anything that can be done to minimize memory usage within Showkase but I have notified the developers who will certainly investigate further.
Out of interest, how many galleries and images (approximately) did you have in your Showkase site when you first ran into the problem?

Go to forum: Showkase Support

754 Reply by Steven @ Showkase

(1 replies, posted in Showkase Support)

I have opened several of your Juicebox galleries from your Showkase Gallery Index Page ('/showk/fotogallerien/') on an iPod Touch 4 and all the ones I have tried display and function fine in both Chrome and Mobile Safari.
Your problem may be a browser caching issue. Try clearing your browser's cache (whether it is Chrome or Mobile Safari) before reloading your Showkase site to ensure that your browser is fetching and using the most recent gallery files from your web server.
Hopefully this will solve your problem.

Go to forum: Showkase Support

755 Reply by Steven @ Showkase

(1 replies, posted in Showkase Support)

I don´t expect that this doubled gallerie folders are necessary to remain on the server.

That is correct. If you choose to create your galleries with JuiceboxBuilder-Pro and import them into Showkase, then you can safely delete the gallery folders from your server after the import process.

Now i just ask myself if this would be the normal way or most comfortable way to handle the galleries at all or if i do something in a wrong order by transferring galleries manually.

The gallery folders do have to initially be uploaded to your web server in order to be imported into Showkase so you are not doing anything wrong.
Just upload the gallery folder, import the gallery and then delete the gallery folder after the import process. After importing, Showkase will use its own copied version of the gallery (within the Showkase directory) and the gallery folder you uploaded to import into Showkase will become redundant.
(If you would rather use JuiceboxBuilder-Pro to create your galleries than create your galleries within the Showkase interface, then I would recommend keeping a copy of your gallery folder on your computer so that you can edit the gallery with JuicboxBuilder-Pro in the future if necessary.)

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756 Reply by Steven @ Showkase

(3 replies, posted in Showkase Support)

Please make sure that you are using the most recent version of Showkase (v1.3.2). Background image options were introduced in v1.1.0.
Instructions for upgrading Showkase can be found here and a list of changes between versions can be found here.

Go to forum: Showkase Support

757 Reply by Steven @ Showkase

(3 replies, posted in Showkase Support)

Go to 'Site -> Customize Theme', scroll down to the 'All Pages' section and enter the 'Background URL' that you would like to use for your background image. Alternatively, upload the image you would like to use to the Showkase Library ('Library -> Upload') and then select the image (back in the 'Site -> Customize Theme -> All Pages' section) using the 'Browse Library' button.
Make sure that you change the 'Background image style' from its default value of 'None', otherwise the selected image will not be displayed.
Also, if you want your background image to show through your gallery pages, you will need to make your gallery backgrounds transparent.
Juicebox: Go to 'Site -> Customize Viewers -> Edit (Juicebox)' (or edit an individual gallery page), scroll down to 'Gallery Lite Options' and set the 'Gallery background color' opacity to zero.
SimpleViewer: Go to 'Site -> Customize Viewers -> Edit (SimpleViewer)' (or edit an individual gallery page), scroll down to 'Gallery Standard Options' and select the 'Background transparent' checkbox.

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758 Reply by Steven @ Showkase

(1 replies, posted in Showkase Support)

As far as I am aware, there have been no changes to the latest version of Showkase which would result in a site slowing down.
It might be an idea to check with your web host, just to see if they have been experiencing any issues or have made any changes recently which might be contributing to your problem.
Your web site seems to be loading and respoding quite quickly when I view it myself.
If you let me know of a particular page or gallery which loads slowly (and let me know how long it takes for the page to be fully rendered in your browser), I can test it myself and report back with my own findings for comparison.
Also, for Juicebox gallery pages, you might like to try setting imagePreloading="NEXT" (rather than using the default value of PAGE) so that fewer images are initially preloaded when a gallery is first displayed. This should speed up the initial loading of gallery pages slightly.

Go to forum: Showkase Support

759 Reply by Steven @ Showkase

(1 replies, posted in Showkase Support)

First of all, before trying anything at all, please make a complete backup of your Showkase site in case anything goes wrong and you have to reinstate your files at a later date. As the Showkase site is completely self-contained within the Showkase folder (and Showkase does not use any database entries), it means that if you try something and it does not work, you can simply delete the Showkase folder from your web server, reinstate the original Showkase folder from your backup copy and then try something different.

The first thing I would try is to login to your Showkase admin and run 'System -> Setup' (as suggested in the Changing Your Installation Directory support section).
If this does not work, then try 'System -> Repairs'. This has helped at least one user that I know of whose Showkase site address changed and where 'System -> Setup' did not help.
If neither of the above suggestions work, then I would certainly try manually editing the paths in the '_showkase/showkaseconfig.ini' file (although hopefully this will not be necessary).

Go to forum: Showkase Support

760 Reply by Steven @ Showkase

(3 replies, posted in Showkase Support)

I guess what I am asking is whether there is a basis for why these pixel dimensions were chosen as the default or are they simply just a starting guideline?

They are really just a starting guideline but should be suitable for most users.
If the target audience for your web site is likely to be viewing your galleries on mobile devices or on large desktop monitors, then you could tailor your image dimensions accordingly.

Also, the quality settings are showing as 80, 85 and 80 respectively? Any specific reason why these vary?

This is more likely to be an oversight than a specific design choice. I would expect the default quality settings to be consistent across all image sizes. I will notify the developers of this.
The actual quality settings that you choose will be somewhat dependent on the images you upload and you will likely be looking for a compromise between visual visual quality and file size. Some trial and error may be required to find the optimal value for the images you use. Again, the default value is usually a good starting point.

Is there a way to set this up while utilizing the multi-size image support and still be able to keep the home page gallery's maximum size different than the remaining galleries?

You do not need to do anything different to retain your current site's layout. When using multi-size images in a gallery, the decision by Juicebox as to what size of images to display in a gallery does not affect the dimensions of the gallery. You can still set your gallery's dimensions to whatever values you like.

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761 Reply by Steven @ Showkase

(3 replies, posted in Showkase Support)

As well as selecting the checkboxes in the 'Multi-size Images' section, make sure that the 'Max width' and 'Max height' values are high enough within the upload module settings (when uploading images for your gallery) to accommodate your large image dimensions.

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762 Reply by Steven @ Showkase

(2 replies, posted in Showkase Support)

Please ensure that the 'Color Scheme' (immediately above the 'Custom Palette' on the 'Site -> Customize Theme' tab) is set to 'custom' (rather than 'dark' or 'light') and if you need to change this value, remember to click 'Update' and 'Publish' afterwards for the change to take effect throughout your Showkase site.

Go to forum: Showkase Support

763 Reply by Steven @ Showkase

(1 replies, posted in Showkase Support)

After selecting an image from your gallery to be used as the representing thumbnail on the gallery index page, be sure to click 'Update' and 'Publish' and then try clearing your browser's cache after making any changes to ensure that your browser is fetching and using the most recent files from your web server.
Also, if you are not already using the current version of Showkase (v1.3.2), try upgrading to see if this helps.
Instructions for upgrading Showkase can be found here.

Go to forum: Showkase Support

764 Reply by Steven @ Showkase

(2 replies, posted in Showkase Support)

Problem resolved via email. Web server was trying to store session variables into a directory which did not exist.

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765 Reply by Steven @ Showkase

(2 replies, posted in Showkase Support)

You can always download a fresh copy of Showkase (for example when a new version is released or if you lose your Showkase zip file) using the download link from your purchase email.
The only reason to purchase a second copy of Showkase would be if you plan to install Showkase on two separate domains.
As you are using Showkase only on one domain, please email me your transaction details (from your purchase emails) and I will pass on the information to the correct department who will be able to refund you for your second purchase.

As you were able to install Showkase on your original web server (before the move) but cannot install it (using the same files) on your new web server, the problem is certainly likely to be related to your new web server (possibly a PHP configuration setting that has been disabled by your host).
If you were to allow me FTP access to your web server, I would be able to investigate further and hopefully determine the cause of your problem.
If you are agreeable to this, please email me back with your FTP login details (host name, username and password).
Thank you.

(For any other users who are reading this forum thread and are unable to install Showkase, the first thing to try would be to install and run the Showkase Server Compatibility Test to check that the web server has the basic functionality required by Showkase.)

Edit:
If you create a file called 'phpinfo.php' with the following code:

<?php
    phpinfo();
?>

... upload it to the root directory of your web space and let me know when you have done this, I can take a look at the output of the file (just by opening the file from your web server in a browser) and it might be enough to determine the cause of the problem.

[Original post moved to new forum thread.]

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766 Reply by Steven @ Showkase

(7 replies, posted in Showkase Support)

Showkase v1.3.2 (including the new versions of both Juicebox v1.4.2 and SimpleViewer v2.3.2) has just been released.
Please see the Version History for a list of changes and the Upgrading Showkase page for details on how to download and install the latest version.

Go to forum: Showkase Support

767 Reply by Steven @ Showkase

(7 replies, posted in Showkase Support)

Juicebox and SimpleViewer have both been updated to address the new SSL Flickr API requirements.
Showkase should hopefully be updated (with the new versions of Juicebox and SimpleViewer) sometime within the next day or two.

In the meantime, you can manually upgrade your existing Showkase installation with the new versions of Juicebox and SimpleViewer by downloading Juicebox and SimpleViewer individually and following the 'Installing a Pro Viewer' instructions here.

Go to forum: Showkase Support

768 Reply by Steven @ Showkase

(7 replies, posted in Showkase Support)

You can download the latest versions of Showkase-Pro and Juicebox-Pro using the links provided in your original purchase email. If you cannot find your original purchase email or your links have expired, then please fill in this Download Link Request Form.

Please note that Showkase has not yet been updated with the new versions of Juicebox and SimpleViewer so your best bet at the moment would be to download Juicebox-Pro and follow the 'Installing a Pro Viewer' instructions here.

If you want to find out what the latest version numbers are for Showkase and Juicebox, you can check their respective Version History pages:
Showkase: http://showkase.net/support/history/
Juicebox: http://www.juicebox.net/support/history/

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769 Reply by Steven @ Showkase

(7 replies, posted in Showkase Support)

Flickr have recently made a change to the way that API calls (which both Juicebox and SimpleViewer) must be made. Please see here for further details.

This issue has been already been addressed in the latest releases of both Juicebox and SimpleViewer and a new version of Showkase (with the new versions of the image viewers) will be released very soon.

In the meantime, you can upgrade your Showkase installation by downloading the latest versions of Juicebox and SimpleViewer and following the 'Installing a Pro Viewer' instructions here.
Even if you a not a Pro user, just download Juicebox-Lite and SimpleViewer-Standard and follow the instructions using the 'jbcore' and 'svcore' folders from these packages.

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770 Reply by Steven @ Showkase

(9 replies, posted in Showkase Support)

I'm glad that you have been able to resolve your problem.
Thank you for posting back to let me know.

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771 Reply by Steven @ Showkase

(9 replies, posted in Showkase Support)

The problem seems to be that when you go to vita-taylor.com it displays the s97231701.onlinehome.us/frankase/index.php page.
This will not work due to the paths used within Showkase.

vita-taylor.com should redirect/forward to just s97231701.onlinehome.us and then the Showkase site should display correctly at vita-taylor.com/frankase/.

It is not possible to display the Showkase site at the root of vita-taylor.com because the Showkase site is not at the root of s97231701.onlinehome.us.

You say that you have "set the destination of vita-taylor.com to blank" but have you tried setting it to s97231701.onlinehome.us?

If you would like to be able to view the Showkase site at s97231701.onlinehome.us instead of s97231701.onlinehome.us/frankase then please see the Showkase Home Page support section here.
Maybe this will help.

Go to forum: Showkase Support

772 Reply by Steven @ Showkase

(9 replies, posted in Showkase Support)

Here's a bit more information about how Showkase works which might help explain what's going on.

Every page within a Showkase site, including the home page, is given its own folder (with the web page inside it).
Therefore, it is possible to get to view the home page by using two different addresses.
(1) Go directly to the Showkase root directory: s97231701.onlinehome.us/frankase/
The index.php page in that directory will display the home page (whatever the home page happens to be).
... or:
(2) Go to the actual directory of the page being used as the home page: s97231701.onlinehome.us/frankase/home/

All paths (to CSS files) within Showkase pages use the following notation:

<link rel="stylesheet" href="/frankase/_themes/kosel/css/styles.css">

The leading slash denotes the root directory so on s97231701.onlinehome.us, the path /frankase/_themes/kosel/css/styles.css resolves to s97231701.onlinehome.us/frankase/_themes/kosel/css/styles.css

The same files are used when using both your domains so the paths remain constant.
Therefore, when you try to visit your Showkase site on vita-taylor.com, Showkase is looking for the CSS file at vita-taylor.com/frankase/_themes/kosel/css/styles.css but it is not there. It can be found, instead, at vita-taylor.com/_themes/kosel/css/styles.css (notice the absence of the frankase directory in the path that works).

This is what made me think that vita-taylor.com is currently pointing towards s97231701.onlinehome.us/frankase and should just be pointing towards s97231701.onlinehome.us instead.
If it did, then all the paths within the Showkase pages would resolve to the correct locations.

If this does not fix the problem, then it might at least explain what is going on and help point you in the right direction.

Go to forum: Showkase Support

773 Reply by Steven @ Showkase

(9 replies, posted in Showkase Support)

It looks like vita-taylor.com is currently pointing towards s97231701.onlinehome.us/frankase.
It should be pointing towards just s97231701.onlinehome.us instead.

You should then be able to access the gallery by going to vita-taylor.com/frankase.

Go to forum: Showkase Support

774 Reply by Steven @ Showkase

(4 replies, posted in Showkase Support)

Try clearing Facebook's own cache of your web page (by entering your web page's URL into Facebook's Debugger) to see if this makes a difference.

Go to forum: Showkase Support

775 Reply by Steven @ Showkase

(4 replies, posted in Showkase Support)

Unfortunately, it is not possible to have the shared image's thumbnail displayed in the pop-up share window due to limitations imposed by Facebook on what data can be passed via their share URL. Only one thumbnail can be used per web page. (The shared link will still point towards the correct image within your gallery, though.)

The image used in the pop-up share window can be set using an Open Graph og:image <meta> tag in the <head> section of your web page, such as the following:

<meta property="og:image" content="http://www.example.com/images/thumbnail.jpg" />

In order to choose an image for use in your gallery page's pop-up share window, 'Edit' the gallery page and upload the image you wish to use on the 'Upload' tab and then 'Update' and 'Publish' your site.
An og:image tag will be automatically generated on the gallery page.

Go to forum: Showkase Support