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I'm glad to hear that you've been able to resolve your problem.
Thank you for letting me know. It's most appreciated.
I hope everything runs smoothly from now on!

Hi! Welcome to the forum!
I hope you find everything you are looking for here in the forum and in the online support section.
If you run into any problems using Juicebox, just post here in the forum and I'll do my best to help you out.
I wish you well with Showkase!

OK, I'm glad everything is well! Thank you for letting me know.

I'll mark this thread as [SOLVED] but I'll not lock the thread so please post back if you have any further problems.

Yes. You can hide pages (of any page type under any theme) by dragging the pages onto "Hidden pages" (just above "Trash") on the 'Pages' tab (and then clicking 'Save' and 'Publish').
When a page is hidden, there will be no link to the page within the site's navigation menu but the page will still exist within the site so you can use the page's URL as you wish (e.g. send it to someone, use it as a link in another web page, etc.).

You're welcome!

Unfortunately, the Showkase Server Compatibility Test cannot check for every PHP function used by Showkase. (It checks for the most likely causes of problems.)

It sounds like your web host might have disabled the parse_ini_file PHP function: https://www.php.net/manual/en/function. … i-file.php

Showkase requires this PHP function to be enabled and there is no way to run Showkase without it (and no alternate version of Showkase which does not use it).

Please contact your web host and ask if the parse_ini_file PHP function has been disabled on your hosting account and, if so, ask them if they could enable it for you.

I hope this points you in the right direction.
Please let me know how you get on and if I can be of any further assistance.

Please try installing and running the Showkase Server Compatibility Test.
Even if you ran the test before originally installing Showkase, please try again in case your web host has made any changes recently which might be contributing to your problem.
The results of the tests may point us in the right direction and let us know the exact nature of the problem.
There are troubleshoting tips on the test's web page (link above)

If everything was working well previously, then please contact your web host and ask if they have made any changes to your hosting account recently which might somehow be contributing to your problem.

Also, if you are not already using the latest version of Showkase (v1.7.4), please try upgrading to see if this helps to resolve your problem.
If necessary, full instructions for downloading the latest version and upgrading an existing site can be found on the Upgrading Showkase support page.

I hope this helps (at least as a starting point to figuring out what is causing your problem).
Please let me know how you get on.
Thank you.

Thank you for the update and additional information.

This certainly suggests that the problem has been a browser cache issue. (As you are aware, clearing your browser's cache does not change anything on the web server and, if clearing your browser cache has resulted in you being able to see what you expect to see, then the files must have always been present and correct on the web server.)

Weird, indeed...

Here are a couple of things you could try to prevent browsers from caching your Showkase web pages.

Suggestion #1:
If you want to prevent browsers from caching Juicebox gallery XML files, then try defining the gallery XML files with a unique identifier (e.g. the current time which will be different each time the browser loads the page) via the configUrl option in each gallery's embedding code.

Open your 'showkase/_themes/base/pagetypes/juicebox.tpl' file in a plain text editor and change line 26 from:

... to:

Now republish your site for this change to propagate throughout all your Showkase Juicebox galleries.

Suggestion #2:
You may also be able to dissuade browsers from caching HTML pages by using certain <meta> tags.

Open your 'showkase/_themes/base/pagetypes/basetheme.tpl' file in a plain text editor and add the following code in the {block "meta"} ... {/block} section, between lines 9 and 23 (but not inside {if $ss_ogImageUrl ne ''} ...  {/if}).

<meta http-equiv="cache-control" content="no-cache" />
<meta http-equiv="expires" content="0" />
<meta http-equiv="pragma" content="no-cache" />

Again, republish your site for this code to appear in all your Showkase pages.

If you ever need to contact me via email my email address is below my username here in the forum (visible only when you are logged in).

I hope my notes above help.

It sounds like a browser caching issue.
Instead of just refreshing the web page (with 5/Ctrl+F5), try completely clearing your browser's cache before reloading the web page (or at least try viewing the web page in a browser that you have not previously used to view the web page to check whether or not it is a browser caching issue).
This should hopefully solve your problem.
However, if the problem persists, then please post back with the URL to the web page in question and let me know what you see (e.g. how many images) and what you expect to see.
I'll let you know what I see in my own browser and investigate further.
Thank you.

It sounds like Showkase cannot read or write to the showkaseconfig.ini file so the first thing I'd try is checking the permissions of the file.
You should find the file in this location: showkase_folder/_showkase/showkaseconfig.ini

Check the permissions of both the showkaseconfig.ini file and its _showkase parent folder (with an FTP program such as Filezilla).
Default permissions of 644 for the file and 755 for the folder should be fine (but if this does not work, then try setting full permissions for both the file and folder).

If this does not help, then please try installing and running the Showkase Server Compatibility Test.
Even if you ran the test before originally installing Showkase, please try again as things may have changed on your web server since then.
Instruction scan be found here.
Check out all the test tabs but especially the 'File tests' one which might give us a clue to the nature of the problem.

Please let me know how you get on.
Thanks!

That's great! Thanks for letting me know.