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Your query is entitled "Unable to update" but you mention that you have "have just completed a clean install" so I'm not sure if you are trying to upgrade an existing Showkase site or creating a new site from scratch.

Either way, the first thing I would do is re-upload the latest core Showkase files to your web server in case something happened during the initial upload which has somehow resulted in a corrupt or missing file.

Also, if you are able to, try running 'System -> Setup' from the admin pages. Also, try 'System -> Repairs'.

If this does not work, then try opening the 'showkase/_showkase/showkaseconfig.ini' file in a plain text editor and check that all paths to your Showkase site are correct. (The file is small and has only three paths to check.)

You could also try checking the permissions of all Showkase files and folders on your web server. Default permissions of 644 for files and 755 for folders should hopefully work fine but please see this web page for more information on permissions.

Even though you say that your web server is 100% compatible, I would also recommend that you try installing and running the Showkase Server Compatibility Test, just in case your web host has made any changes recently which are contributing to your problem. The Showkase Server Compatibility Test can be downloaded from here.

Another thing you could try is to go through the lost password procedure outlined in this FAQ:
I lost my password, how can I reset it?

Hopefully one of the suggestions above will help.

That's great!
Thank you for posting back to let me know.

@bobkatz

You can set default values for Juicebox galleries at theme level by going to 'Site -> Customize Viewers' and clicking 'Edit' next to 'Juicebox-Pro'. All configuration options set on this page will be used throughout the current theme as default values each time you create a new Juicebox gallery page. (These options can be overridden on individual gallery pages).

If you hardcode the 'www' subdomain in the path, then your gallery might work only when visitors go to www.boxofbirds.kiwi.nz and not boxofbirds.kiwi.nz. The code I posted (with the leading slash to denote your root directory) should work for both addresses.

I have just viewed your gallery and the icons seem to display fine.
I'm not sure if you have solved your problem or if you are still experiencing difficulties but if you still cannot see the icons, then try clearing your browser's cache before reloading your web page to see if this helps.

Also, please bear in mind that the icons are characters in a custom font so make sure that you do not have any global CSS rules which might set a font-family for everything on your page and which might override the gallery's own font. It is not possible to isolate a Juicebox gallery (or any other element on a web page) from global CSS rules and Juicebox will have no option but to inherit such rules. If you do find such a global font-family CSS rule, then try applying it to only those elements on your web page which require them through use of ids and classes.
(This is perhaps one good thing about using an iframe: it isolates the gallery from all other code on the web page that it is loaded into.)

Thank you for providing the URL to your web page. I now see the problem.
Your gallery does have a transparent background but the background color of the page that the gallery is embedded into (the Showkase page that you load into your iframe) has a background color of #222222.
You will need to make the background of the Showkase gallery page transparent, too.

Open the '_themes/manager/css/custom.css' file in a plain text editor and add the following code:

body, html {
    background-color: transparent !important;
}

Alternatively, instead of using an iframe, you could embed the gallery directly into your web page using the baseUrl method as documented here (and set the gallery's background to be transparent in the embedding code).

Just replace your iframe code with the following:

<!--START JUICEBOX EMBED-->
<script src="/showkase/gallery/jbcore/juicebox.js"></script>
<script>
  new juicebox({
    baseUrl : '/showkase/gallery/',
    containerId : 'juicebox-container',
    galleryWidth : '100%',
    galleryHeight : '800',
    backgroundColor: 'rgba(0,0,0,0)'
  });
  </script>
<div id="juicebox-container"></div>
<!--END JUICEBOX EMBED-->

This has none of the drawbacks that using an iframe has (please see here for details) and avoids the need to add any custom CSS to your Showkase pages.

First of all, you will need to set the gallery's 'Gallery background color opacity' to 0 (to set the background to be fully transparent) in the Juicebox page's 'Gallery Lite Options' section.

Then, for Internet Explorer, you may also need to use the allowtransparency="true" attribute in your iframe as follows:

<iframe src="/showkase/gallery/index.html" width="800" height="600" allowtransparency="true" frameborder="0" scrolling="no"></iframe>

Try increasing the captionHeight (in the 'Caption' section) from its current value to 40 to something large enough to accommodate your three lines of text. (The default value for captionHeight is 120.)
This should hopefully solve your problem.

You could push your SimpleViewer galleries down SimpleViewer Gallery Pages by editing the '_themes/base/pagetypes/simpleviewer.tpl' file in a plain text editor and adding a few HTML line breaks <br /> at the start of the {block "content"} section. Alternatively, you could add custom content instead of using <br /> tags.
Please note that this will apply to all SimpleViewer Gallery Pages within your Showkase site.
Also, after pushing the galleries down your pages, you might want to decrease the height of the galleries (so that users do not need to scroll down the pages to see the bottom of the galleries). You can do this in the Showkase interface by editing a SimpleViewer Gallery Page, scrolling down to the 'Override Theme Settings' section and entering a negative number (such as -200) for 'External fit px'. (Then click 'Update' and 'Publish').

Have you tried just using a 100% x 100% iframe such as the following?

<iframe src="index.html" style="width: 100%; height: 100%;" frameborder="0" scrolling="no"></iframe>

It might be worth trying.

Another thing you might like to try is to use JavaScript to listen for a change in the user's browser window size and then assign new dimensions to your iframe accordingly.
There are examples of this technique in the Using a Resizable Gallery with a Header support section. In the online examples, JavaScript is used to dynamically set the gallery's dimensions. You could copy and modify the code as required to set your iframe's dimensions instead.

As noted in the short description for enableKeyboardControls in the Config Options page:

Having said that, you might like to try the following suggestion.
Open the '_themes/kosel/js/custom.js' file in a plain text editor and add the following code:

jb.onInitComplete = function() {
    $('#juicebox-container').find(':first-child').focus();
};

The code uses jQuery but Showkase already loads jQuery into web pages so there is no need to manually add jQuery to your site.
The code also relies on the juicebox object having been assigned the variable name 'jb'. This is already the case for all Juicebox galleries created within or inported into Showkase. However, if you embed your gallery manually, you will need to ensure that you use var jb = new juicebox({ instead of just new juicebox({.

The key to your other problem is to always leave the gallery's height at 100% in the embedding code. (Under normal circumstances, there should be no need to manually edit an HTML page created by Showkase.)
Showkase has its own gallery fitting routine to best display the gallery on the page (and always sets a gallery's height to be 100% when you create or import a gallery within the Showkase interface).
Showkase pages are responsive and change depending on the size of the user's browser window.
Manually setting a fixed height for a gallery by editing an HTML page directly is going to cause problems. (Showkase has no knowledge of any manual editing you may do and expects the height to be 100%.)

With default settings, the bottom of a gallery will rest on the bottom of the browser window (no matter what the height of the browser window is) and the user can vertically scroll down to see the page's footer below the gallery.
If you want to increase the height of your gallery, edit your Juicebox gallery page in Showkase, scroll down to the 'Override Theme Settings' section and entering a positive number for 'External fit px'. (Be sure to click 'Update' and 'Publish' afterwards.)

First of all, it looks like you might need to increase the maxCaptionHeight (from its current value of 20) to allow the whole caption to be displayed. When captionPosition="BELOW_IMAGE" (as in your gallery), the maxCaptionHeight is used as the actual caption height (rather than a maximum). This is noted in the description of maxCaptionHeight in the Caption Options section of the Config Options page.
If you see too much space above and below the main images in your gallery, then please see this FAQ:
My Juicebox gallery shows too much space above or below the main image, how do I fix this?
Hopefully this will help.

That's great! It sounds like you have found the control you were looking for.

By far the easiest thing to do would be to trash the existing page and import the new version of the gallery making sure that the Nav Order for the new Gallery Page is the same as the old Gallery Page (so that it displays in the same menu order).

I would not recommend this at all. You would have to upload the gallery folder to somewhere on your web server anyway and the importing process does not take long so I would certainly just upload the gallery folder to your 'temp' directory and allow Showkase to import the gallery correctly.

Changing a page name should not have any effect on the images or configuration options listed in a gallery's XML file. It sounds like there may be some server-side caching going on which is causing your problems. (When you revert to an older page name which previously existed, the corresponding older version of your gallery's XML file seems to be used. If you have since modified the gallery, then it sounds like the data must be coming from a cached version somewhere.)
If your web server is caching files, try switching it off to see if this helps.

I cannot replicate this behavior. I created a new Juicebox gallery page, named 'landscape', with a couple of images and a couple of custom settings. The gallery displayed as expected. I then trashed the page and the 'landscape' folder was moved to the '_trash' folder. (The 'landscape' folder no longer existed in the Showkase root directory.)
Next, I created another new Juicebox gallery page, again named 'landscape' with two different images and all default settings. Again, the gallery displayed as expected. Only the two new images were displayed and none of the original gallery's custom settings were used. A new 'landscape' folder was created in the root Showkase directory using none of the original 'landscape' folder's data.
I suspect that what you are seeing is due to some kind of caching (whether server-side or in your browser) so please check into this to see if it might be the cause of your problems.