Topic: ShowKase & GoDaddy
Hi, I've moved over from the JuiceBox Forum to the ShowKase Forum here where I realize I should be asking about this.
A couple of days ago I noticed that an older version of ShowKase wasn't working anymore. I thought maybe I needed to upgrade it and so I did. I followed the upgrading instructions. Unfortunately it seems GoDaddy has an issue with ShowKase Here is how things went after upgrading. I should note these were the same issuse I was having before I did the upgrade . . .
A bit long:
Yesterday I discovered that Pro versions of ShowKase was no longer working on the GoDaddy server hosting my website. GoDaddy did a server migration several months ago but I never tried to update my website with ShowKase since the migration until yesterday. When it didn’t work I thought I should update to the most recent version of ShowKase available which I did this morning. I then tried a simple edit and when I tried to save it I got this message:
• Warning: file_put_contents(..\about\page.xml): failed to open stream: Permission denied
• Data not saved. Unable to write xml to file page.xml
I spent several hours trying to edit folder/file permissions to make things work but nothing seemed to work. I then called up GoDaddy to get their “crack” tech team on solving this problem. After long waits and being disconnected several time I finally got someone that sounded like he knew what he was doing. He sounded competent. He looked at the error problems (I supplied him with the error info I’ve copied and pasted below.) He then put me on hold to consult with others on the crack tech team and he came back with an answer.
The answer was/is that GoDaddy no longer supports html coding. More than 70% of their customers use Wordpress so basically I’m out of luck because they can’t handle these errors.
He said I could ask the ShowKase developers but GoDaddy won’t have any fixes. My domain expires on their server in 57 days so I will be looking to move to somewhere that’s less expensive and willing to support ShowKase. I think it’s a great website builder and hope to continue to use it.
I guess I have 2 questions:
#1. Is there a fix for my current situation?
#2. What should I be looking for in a host to ensure they will be able to support ShowKase? Got any recommendations? I’m done with GoDaddy. They have screwed me over for the last time.
Results from ShowKase Test.
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Basic tests
Test
Result
OK?
Php version
7.3.32
✔
Safe mode
off
✔
GD graphics library version
2.1.0
✔
XML DOM functions
available
✔
Success: your server meets the basic requirements to run ShowKase. You should now run the file handling tests to ensure that your server has the correct permissions for ShowKase to work with files and folders.
••••••••••••••••••••••••••••••••••
File handling tests
No base directory restriction.
The test program will now carry-out a few file operations. If these produce any error messages then you should check the permissions on the ‘sktest’ folder and all of its contents and then run the test program again. See the help document for information on file permissions.
Attempting to create test folder g1\…
Warning: mkdir(): Permission denied in G:\PleskVhosts\kimlindaberry.com\httpdocs\sktest\filetest.php on line 98
Failed to create test folder
Attempting to copy test file gallery.xml…
Warning: copy(g1\gallery.xml): failed to open stream: No such file or directory in G:\PleskVhosts\kimlindaberry.com\httpdocs\sktest\filetest.php on line 103
Failed to copy test file
Attempting to read contents of test file gallery.xml…
Warning: file_get_contents(g1\gallery.xml): failed to open stream: No such file or directory in G:\PleskVhosts\kimlindaberry.com\httpdocs\sktest\filetest.php on line 108
Failed to read test file
Attempting to open test file gallery.xml for writing …
Warning: fopen(g1\gallery.xml): failed to open stream: No such file or directory in G:\PleskVhosts\kimlindaberry.com\httpdocs\sktest\filetest.php on line 113
Failed to open test file
Attempting to write to test file gallery.xml…
Warning: fwrite() expects parameter 1 to be resource, bool given in G:\PleskVhosts\kimlindaberry.com\httpdocs\sktest\filetest.php on line 118
Failed to write to test file
Deleting test files …
Warning: fclose() expects parameter 1 to be resource, bool given in G:\PleskVhosts\kimlindaberry.com\httpdocs\sktest\filetest.php on line 123
Problems with some file operations: please check file and folder permissions