1 Topic by mk (edited by mk 2016-01-16 05:22:38)

  • mk
  • Member
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  • Registered: 2016-01-14
  • Posts: 6

Topic: Resolved

Thank you

  • Registered: 2012-12-16
  • Posts: 950

Re: Resolved

Please note that when you request a support ticket via email, you can expect a reply within 2 business days (48 hours) or sooner.

I replied to your initial forum post within 1 hour and also offered to take a look at the files on your web server which would likely have helped with troubleshooting what is, unfortunately, not a simple problem.

Your screenshot has pointed me towards a couple of possible causes which I have posted in your other forum thread.
Hopefully my suggestions will help.