626

(8 replies, posted in Showkase Support)

Please try installing and running the Showkase Server Compatibility Test to check that your server has all the features Showkase needs. If any of the tests fail, then it might give us a clue as to the cause of the problem. (Even if you ran the test before installing Showkase, please try again in case your web host has made any changes recently.)

Also, please make sure that you are using the latest version of Showkase (v1.3.6) to ensure that any bugs which were present in previous versions but which have since been fixed are not contributing to your problem.
If necessary, instructions for upgrading can be found here.

627

(16 replies, posted in Showkase Support)

Please check your messages. I have sent you an email.
Thank you.

628

(16 replies, posted in Showkase Support)

Unfortunately, I'm still at a loss to explain why Showkase seems to be ignoring these 4 images.

I notice that your gallery displays 11 images and only those 11 images are listed in the gallery's 'config.xml' file. Juicebox is displaying all images listed in the XML file so the problem seems to be with Showkase rather than Juicebox.

As I mentioned, I cannot replicate this problem myself. I created a Juicebox v1.4.3.2 gallery within Showkase v1.3.6 with your 4 images (without any modification or renaming) without issue.

One variable in the equation is the web server but I cannot think of any settings which might be causing the problem on your web server but not mine.

I would be happy to investigate further but I would need access to your web server and Showkase site.
If you are agreeable to this, then please let me know and I will send you a message with an email address where you can forward your FTP and Showkase login details to me. Thank you.

629

(16 replies, posted in Showkase Support)

I still do not know what might be causing your images to not show up in Showkase.
The fact that they did not work in a gallery created with Photoshop suggested that the problem might lie with the images themselves but I have used them successfully in both the Photoshop plugin and Showkase.

Try reinstalling Showkase on your web server. You will not lose any custom pages in doing so. Just go through the upgrade process but with the same version of Showkase that you are currently using (v1.3.6).
This should ensure that all core Showkase files are present and correct on your web server (just in case something happened during the initial upload which resulted in corrupt or missing files).

Also, try clearing your browser's cache (or try a different browser) in case there is some strange caching problem going on.

When you say the images do not appear on the 'Images' tab within Showkase, are the images listed (but with no thumbnails displayed) or are they not represented at all?

Also, if the images do not show up in a Juicebox gallery within Showkase, it might help if I could see the gallery for myself so please post the URL to your gallery's web page so that I can investigate further. Thank you.

Edit:
The only other thing I've noticed is that all four images in your zip file have spaces in their filenames.
I know you said that you have tried renaming the images but I do not know what you have renamed them to.
Try using only web-safe alpha-numerical characters (a-z, A-Z, 0-9) and not other characters such as spaces to see if this helps.

630

(16 replies, posted in Showkase Support)

I've downloaded the zip file, thanks.
However, I still cannot reproduce any of the problems you report.

I created a gallery (with only your unmodified images) using the Photoshop plugin and the gallery was created successfully and displayed in a browser without issue.

I then created a Juicebox gallery page within Showkase (again using only your unmodified images) and the images displayed both in the gallery's web page and on the Showkase page's 'Images' tab (where images can be sorted). I then went to 'Site -> Customize Viewers' to add support for multi-size images and everything worked as expected. (The small and large images were added to the gallery's 'images' folder and the smallImageURL and largeImageURL entries were added to the gallery's 'config.xml file.)

I don't see anything obviously strange about your images (and they seem to work fine in all applications I have tried them in).
I do not know if this will help but you might like to try re-saving your images stripping out all metadata (EXIF and IPTC information) to see if this makes a difference.
I realise that this might not be a workable solution to your problem but it might be interesting to try for testing purposes.

631

(16 replies, posted in Showkase Support)

However, some open the browser but nothing shows- it's just blank.

That is certainly a problem and should not happen (although I have been unable to replicate this problem myself).

It is always the same 5 out of 25-images that will not upload.

If you find that you are having trouble with specific images, then please upload them somewhere (you could perhaps zip them and upload the zip file to your web server or a file sharing service such as Dropbox) so that I can try to replicate the problems you are experiencing myself and investigate further.
Thank you.

632

(16 replies, posted in Showkase Support)

It doesn't sound like you're doing anything wrong.
I've just tried to replicate the problem you describe but everything seems to be working as expected for myself.

With a fresh Showkase v1.3.6 site, I created a Juicebox gallery page using default settings.
I then went to 'Site -> Customize Viewers', selected all image sizes in the 'Multi-size Images' section and clicked 'Update' and 'Publish'. The gallery was displayed in the browser and small and large images were created in the gallery folder's 'images/small/' and 'images/large/' folders.

My test above suggests that the problem may lie somewhere within your own setup rather than with Showkase functionality (which seems to be working OK for myself).

I notice that your web site uses Showkase v1.3.2.
Please try upgrading to the latest version of Showkase (v1.3.6) following the upgrading instructions here.
If the problem is related to a PHP memory or timeout issue (which is possible if you have many gallery pages and images which Showkase has to process), then upgrading may help as Showkase v1.3.4 introduced the following changes:

  • More efficient use of server memory allows more galleries in one web site.

  • Increase time limit for publishing large websites (if allowed by server).

(Please see the Version History for a full list of changes between versions.)

Hopefully upgrading Showkase will help. Otherwise, if you have access to the PHP settings for your web hosting account, please check the PHP MEMORY_LIMIT and MAX_EXECUTION_TIME values and try increasing them. Your web host should be able to help you out with this if necessary.

If you continue to experience difficulties, then it might also be worthwhile running the Showkase Server Compatibility Test to see if any tests fail.
You may have already run the test prior to installing Showkase but if your web server has changed anything recently, then running the Showkase Server Compatibility Test again may help in diagnosing the cause of the problem.

633

(9 replies, posted in Showkase Support)

I'm glad you've got it working!
Thank you for posting back to let me know.

634

(9 replies, posted in Showkase Support)

If you are using the 'dark' color scheme (which it looks like you might be from teh code your posted above), try the following CSS code in your theme's 'custom.css' file which should change the font for the navigation menu entries and site heading.

.dark a:link, .dark a:visited, .dark a:focus {
    font-family: "rooney-sans", sans-serif;
}

635

(9 replies, posted in Showkase Support)

If you want to change the color of text within your site, I would recommend using the Showkase interface.
Go to 'Site -> Customize Theme', change the 'Color Scheme' to 'custom' and select the colors in the 'Custom Palette'.
This should save you from having to worry about which classes to apply custom CSS rules to.

636

(9 replies, posted in Showkase Support)

The 'custom.js' file accepts only JavaScript code, like:

try{Typekit.load();}catch(e){}

<script> tags are HTML. (Think of everything inside the 'custom.js' file as already being automatically wrapped inside <script></script> tags).

You would need to add the following line of HTML code:

<script src="//use.typekit.net/vtv5zhh.js"></script>

... into the '_themes/base/pagetypes/layout.tpl' file (just before the closing </head> tag on line 18) so that the 'vtv5zhh.js' file is loaded into the <head> section of each of your Showkase pages.
You would then enter the following code (without <script> tags) into your theme's 'custom.js' file.

try{Typekit.load();}catch(e){}

I hope that makes sense.
Give it a try and hopefully it'll work OK.

Please note that the line number above refers to the current version of Showkase (v1.3.6).

It looks like your problem may be that your navigation menu entries are all second-level Gallery Pages listed under a top-level Gallery Index Page which is hidden from the menu. (You have no visible top-level entries in your menu.)
In the Kosel theme, the mobile menu icon initially displays top-level entries when clicked. When a top-level page is selected from the mobile menu, the page is displayed and the second-level entries are then visible.

Try including an unhidden top-level menu entry in your site. (You could perhaps call it 'Galleries' or 'Home'.)

Alternatively, try using the Boma theme ('Site -> Change Theme') where you can choose to have all menu items always visible by selecting 'Site -> Customize Theme -> Navigation -> Show all subnav'.

638

(6 replies, posted in Showkase Support)

That's right. Shopping Cart functionality is disabled in Small Screen Mode as most mobile device screens are not large enough to accommodate the size of the Fotomoto pop-up window.
(As you have discovered, this is noted in the Shopping Cart support section).

639

(6 replies, posted in Showkase Support)

There are files in multiple places, and I'll use one as an example:

/kids/images/large/kids_01_halloween_0960.jpg
/kids/images/small/kids_01_halloween_0960.jpg
/kids/images/kids_01_halloween_0960.jpg

These images are different sizes (for use on different screen sizes) and are created when you select 'Multi-size Images' in the 'Customize Viewers -> Edit (Juicebox-Pro)' section.
More information on Multi-size Images within Juicebox-Pro can be found here.

However, Fotomoto can be used with or without Multi-size Images.
All that you need to do to setup Fotomoto is to enter your Fotomoto Store Id either in the 'Customize Viewers -> Edit (Juicebox-Pro)' section (to include Fotomoto support in all your Juicebox-Pro galleries site-wide) or in an individual Juicebox Gallery Page's settings (and add the site URL in your Fotomoto settings over at Fotomoto). There is no need to worry about the paths to any images.

Also, when using Fotomoto, there is no need to manually add Purchase URLs. Purchase URLs are used only if Fotomoto is not used. If Fotomoto is not used and an image has a Purchase URL, then the Shopping Cart icon will be displayed for that particular image and the Purchase URL will be opened in a new tab when the Shopping Cart icon is clicked.
More information about Fotomoto and Purchase URLs can be found here.

I hope this helps to explain things.

640

(6 replies, posted in Showkase Support)

Juicebox uses the same value for showImageNav in both Small Screen Mode and Large Screen Mode so setting ="ALWAYS" (as your gallery currently does) will, indeed, always display the image navigation (in both screen modes).

If you would like to make any suggestions for future versions of either Juicebox or Showkase, then I would encourage you to post them in their respective Feature requests forum threads. This keeps all the ideas together and ensures that they are not overlooked by the developers. Thank you.

Juicebox Feature Request Forum Thread: http://juicebox.net/forum/viewtopic.php?id=5
Showkase Feature Request Forum Thread: http://showkase.net/forum/viewtopic.php?id=2

641

(6 replies, posted in Showkase Support)

Could you look at my site and tell me how with Showkase I can get the footer type be as low as possible and have the image and caption to be situated right above?

You should be able to increase the height of your gallery (thereby pushing the footer down the page) by editing the gallery page and entering a positive integer in the 'Override Theme Settings ->  External fit px' input field.

You could also remove the default margin below the gallery and the default margin and padding at the top of the footer by adding the following code to your '_themes/kosel/css/custom.css' file:

.gallery {
    margin-bottom: 0;
}

footer {
    margin-top: 0;
    padding-top: 0;
}

On the Sarah Lee demo that also uses the Kosel theme, how do the images fill that whole screen in the small screen version?

As you have noted, the Juicebox galleries in the Sara Lee demo site use Splash Pages which expand the galleries full-browser when clicked.
The Splash Page was designed to be used when the gallery is embedded in a web page (at less than 100% x 100%) and displayed on a small screen device where the gallery itself might appear too small. When the Splash Page is clicked, the gallery is expanded to fill the browser window which allows more space for your images to be seen better.
Change showSplashPage="NEVER" to showSplashPage="AUTO" in your own gallery and the Splash Page should be used by default on small screen devices.
For more information on the Splash Page and how Juicebox adapts to different devices and screen sizes, please see here.

You mentioned in another thread that since there's no place to put a link to a custom CSS file I should make my changes in admin/plugins/juicebox/master…

If you use the Kosel theme, then you can add custom CSS code directly to the '_themes/kosel/css/custom.css' file. (For the Boma theme, use the file '_themes/boma/css/custom.css'.).

If you want to add a link to an external CSS file in all your Showkase pages, then open the '_themes/base/pagetypes/layout.tpl' file in a plain text editor and add your link tag (e.g. <link rel="stylesheet" href="/css/styles.css">) just before the closing </head> tag on line 18. Please note that the line number refers to the current version of Showkase (v1.3.6).

If you really want to modify the 'theme.css' file for Juicebox galleries, then you should modify the 'admin/plugins/juicebox/master/jbcore/classic/theme.css' file and then republish your site afterwards (similar to the procedure for Installing a Pro Viewer).
Showkase copies the 'admin/plugins/juicebox/master/jbcore/' folder to the '_viewers/juicebox/' directory (for use within the site) which is why modifications you make to the  '_viewers/juicebox/jbcore/classic/theme.css' file are overwritten when you publish your site.

642

(6 replies, posted in Showkase Support)

Apple removed 'minimal-ui' from iOS 8 and the decision was taken to remove the 'minimal-ui' viewport property from Showkase pages in v1.3.6.
If you want to reinstate it, you could open the '_themes/base/pagetypes/basetheme.tpl' file in a plain text editor and change line 14 from:

<meta name="viewport" content="width=device-width, initial-scale=1">

... to:

<meta name="viewport" content="width=device-width, initial-scale=1, minimal-ui">

However, please note that this will make no difference on iOS 8 devices and Showkase v1.3.6 has been tested on multiple devices without 'minimal-ui' so I cannot be certain what effect reinstating it may have to page layouts and I would not recommend it.

(Please note that the line number above refers to the current version of Showkase (v1.3.6).

643

(3 replies, posted in Showkase Support)

Is this edit set to all my showkase pages when I push the publish-button?

Yes. Just click 'Publish' once after editing the '_themes/base/pagetypes/basetheme.tpl' file and the anonymizeIp function will be included within the Google Analytics code on all your Showkase pages.

Am I right, that I have to do this edit at the next showkase update?

Yes. As the anonymizeIp function is not included in the Showkase source code, you will have to manually add it yourself when you next upgrade Showkase.
However, the file structure is unlikely to change considerably between versions so just open the 'basetheme.tpl' file in a plain text editor, seach for the code that handles Google Analytics and place the anonymizeIp line of code between these two lines:

_gaq.push(['_setAccount', '{$ss_googleAnalyticsId}']);
_gaq.push(['_trackPageview']);

That's great!
Thank you for posting back to let me know.

645

(3 replies, posted in Showkase Support)

As far as I am aware, Showkase does not automatically include 'IP Anonymization' functionality within the Google Analytics code.
However, according to this Google Analytics support page, it looks like you should be able to include Google's anonymizeIp function by opening Showkase's '_themes/base/pagetypes/basetheme.tpl' file in a plain text editor and adding the following code between lines 109 and 110:

_gaq.push (['_gat._anonymizeIp']);

Please note that the line numbers above refer to the current version of Showkase (v1.3.6).

646

(1 replies, posted in Showkase Support)

Many thanks for taking an interest in the future of Showkase and for your suggestion.

Have I described something that exists?  Within the Kosel theme?

Unfortunately, it is not currently possible to have an index page of gallery index pages (under any theme).
Showkase supports only two levels of menu items and gallery index pages can be only top level pages (listing gallery pages on the second tier).

If not, is this something that should be available to Showkase users?

I would certainly encourage you to post suggestions for future versions in the Feature Requests forum thread.
This keeps all the ideas together and ensures that they are not overlooked by the developers. Thank you.

How hard would it be to manually create create a page like this?

It would certainly be possible to manually create an index page of gallery index pages although knowledge of HTML (and possibly CSS) would be required.
If you installed Showkase in a directory named 'showkase' in your root directory and had a couple of gallery index pages named 'index1' and 'index2', then you could create a 'Basic' page and add HTML code such as the following into the text editor on the page (in 'Source' mode).

<div>
    <a href="/showkase/index1/">Click to view first gallery index page.</a>
    <br />
    <a href="/showkase/index2/">Click to view second gallery index page.</a>
</div>

You could expand this example to add a representing image for each gallery and you could style the page using CSS to make it more visually pleasing. (If you had only a couple of gallery index pages, then this might not be too large a project.)
I hope this points you in the right direction.

647

(1 replies, posted in Showkase Support)

There is no set release schedule for Showkase and unfortunately, I do not know when the next version will be released or what new features might be included in it.
Showkase is always updated shortly after a new version of Juicebox or SimpleViewer is released to include the latest versions of the image viewers and we aim to fix all known bugs and will release a new version if we deem a bugfix to be important.
Please see the Version History for a historical record of Showkase releases. This is not really a guide as to when the next version might be released but it might give you an idea as to the rough timescale between versions.

If you would like to be notified of new releases, please join our mailing list at the foot of the Showkase home page.

There has not yet been a public beta version of Showkase but if we have a private beta version anytime in the future (which we have had in the past), I will certainly keep you in mind.

Thank you for your interest.

The user controls in the interface which are directly related to the Gallery Index Page thumbnails can be found in the 'Site -> Customize Theme' section (scroll down to the 'Gallery Index Page' section).
Changing these settings might help but please bear in mind that the thumbnail size is dynamic and changes with the size of the browser window.

Also, try increasing the 'Quality' setting on the 'Upload' tab when you upload your images. This is used when creating the thumbnail image for the Gallery Index Page.

649

(5 replies, posted in Showkase Support)

Many thanks for keeping me updated (and for supplying me with the login details for your web hosting account).
I'm glad things seem to be working out fine with your new host.

650

(3 replies, posted in Showkase Support)

Unfortunately, the Mobile Player within SimpleViewer features fewer configuration options than the Flash Player and does not support watermarking.
Other than title and the Standard Button Bar controls (showOpenButton and showFullscreenButton), options supported by the Mobile Player can be found here.