576 Reply by Steven @ Showkase

(1 replies, posted in Showkase Support)

An iframe should be used to load a URL (a fully-formed web page) rather than just a video (although a video could certainly be the only element on a web page).
However, Juicebox does not support iframes or videos so it would not be possible to insert an iframe or a video into a Juicebox gallery in-between images. (The 'config.xml' file contains the configuration options for the gallery and the image data but it does not contain regular HTML code.)
Please see this FAQ: Will Juicebox load things other than images?

If you want to add an iframe to a Showkase page, you can do so by adding the iframe code in body of a page via the text editor. Just click 'Source' on the editor's toolbar to enter source mode (to tell the editor that you are going to enter HTML code rather than just plain text) and you can then enter your iframe code such as the following:

<iframe src="http://www.example.com/index.html" width="800" height="600" frameborder="0" scrolling="no"></iframe>

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577 Reply by Steven @ Showkase

(12 replies, posted in Showkase Support)

If you have purchased Showkase-Standard (having purchased Juicebox-Pro separately), then when you upgrade Showkase, your Showkase installation will use the latest Juicebox-Lite files. (Showkase-Standard comes bundled with Juicebox-Lite whereas Showkase-Pro comes bundled with Juicebox-Pro.)

All you need to do to install Juicebox-Pro into your Showkase-Standard installation is follow the instructions here.

Once you have swapped the Lite 'jbcore' folder with the Pro version (from your Juicebox-Pro download zip package) and have republished your site, all your galleries will automatically become Pro and all Pro configuration options you have previously set will once again become active.

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578 Reply by Steven @ Showkase

(12 replies, posted in Showkase Support)

If you make any modifications to the Showkase or Juicebox core files, then they will be overwritten with the new versions of the files when you upgrade.
If you made your modifications to a theme's 'custom.css' or 'custom.js' files and kept a backup copy of them (as suggested in the Adding Custom Styles and Fonts support section), then you can simply re-upload them to your web server after upgrading.

Any changes you make within the Showkase interface (for example Juicebox configuration options) will not be overwritten when you upgrade.

I do not know what modifications you have made to Showkase and/or Juicebox but if you let me know more details, I might be able to help further.

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579 Reply by Steven @ Showkase

(7 replies, posted in Showkase Support)

@rufi62

That's great!
Thank you for posting back to let me know.

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580 Reply by Steven @ Showkase

(1 replies, posted in Showkase Support)

If you are using the Gallery Manager theme, then you can load the gallery's 'index.html' page into an iframe.
The Gallery Manager displays full-page galleries without a header, footer or any other content.

For example, if you create a gallery page and name it 'XYZ', Showkase will create a directory in the root Showkase directory named 'xyz'. The page you would load into the iframe would be the 'xyz/index.html' page.

Please note that loading a gallery into an iframe has certain drawbacks that are noted '2) Using an iframe' here.

As long as the page you plan to embed your gallery into is on the same domain (or subdomain) as your Showkase site, then you could use the baseUrl method of embedding your gallery (documented here) to avoid the drawbacks of using an iframe.
The folder that you would use as the baseUrl itself would be the gallery folder ('xyz' in the example above).
The baseUrl could be absolute (in the form 'http://www.example.com/showkase/xyz/) or relative (to the web page containing the baseUrl embedding code).

The web page you plan to embed your gallery into (containing the baseUrl embedding code) must be on the same domain (or subdomain) as the gallery itself due to the same-origin policy.

If the web page and gallery are not on the same domain (or subdomain), then you could implement a Cross-Origin Resource Sharing (CORS) solution by adding the following line of code to the .htaccess file in the root directory of the domain which currently hosts your gallery/Showkase site.

Header add Access-Control-Allow-Origin "*"

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581 Reply by Steven @ Showkase

(7 replies, posted in Showkase Support)

You're welcome!
(I've just run all four of your URLs through the Google Mobile Friendly Test just now with no problems once again.)

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582 Reply by Steven @ Showkase

(7 replies, posted in Showkase Support)

@dennis

I've just run all four of the URLs you provided through the Google Mobile Friendly Test and all passed with the "Awesome! This page is mobile-friendly." message first time with no errors or problems.

There were no problems reported with the web pages themselves and no problems accessing your site in order to run the test.

Maybe there was a temporary glitch with a server (yours or Google's) or a problem somewhere along the line which was responsible for the "Failed to Fetch the Requested URL" message.

It looks like everything is OK at the moment, though.

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583 Reply by Steven @ Showkase

(1 replies, posted in Showkase Support)

It's possible to have multiple domains on a server - typically as sub-domains.

Yes. You should be able to set up multiple subdomains on a web server. Your web host should be able to help you out with this.

Would it be possible to have separate installations of showkase in each?

Yes. Each Showkase site is essentially a self-contained entity with all files (for both the frontend and backend) contained within a single directory.
It would be possible to have multiple Showkase sites on a single domain (or subdomain) if you like. Each Showkase site just needs to be in its own folder.
It would be no problem to have separate Showkase sitse on individual subdomains.

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584 Reply by Steven @ Showkase

(7 replies, posted in Showkase Support)

First of all, please try upgrading your Showkase site to the current version (v1.3.6).
This may or may not help with your specific problem but there have been several changes since v1.3.3 (please see the Version History for details) and once you have upgraded, we can be sure that we are not trying to fix a problem from an older version which might already have been addressed.
Instructions for upgrading can be found here.

If this does not help, then please post the URL to your Showkase page (or pages) which fail the Google Mobile-Friendly Test so that I can take a look and investigate further. It would certainly help to know what theme you are using, if you have made any modifications to the theme, what page types (e.g. 'About', 'Juicebox', etc.) fail the test and what custom content you have on the pages.

I have just checked the Sara Lee demo gallery (which uses the Kosel theme) and the ListViewer home page, the Gallery Index Page, the Juicebox pages and the About page all pass the test.
I have also checked the Paul Bica demo gallery (which uses the Boma theme) and all pages in this site pass the test, too.

Once you upgrade your Showkase site and post the URL, I should hopefully be able to help further.
Thank you.

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585 Reply by Steven @ Showkase

(93 replies, posted in Showkase Support)

@Webitect

If you want to add custom content to the footer, then you could open the 'showkase/_themes/base/pagetypes/layout.tpl' file in a plain text editor and add your custom HTML code before the closing </footer> tag on line 31.

If you want to add custom content to the foot of a Gallery Index page, then you could open the 'showkase/_themes/base/pagetypes/galleryindex.tpl' file in a plain text editor and add your custom HTML code before the closing {/block} tag on line 23.

I hope this helps.

Please note that the line numbers above refer to the current version of Showkase (v1.3.6).

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586 Reply by Steven @ Showkase

(8 replies, posted in Showkase Support)

Please check your email. I have sent you a message.
Thank you.

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587 Reply by Steven @ Showkase

(3 replies, posted in Showkase Support)

You will not lose any modifications if you edit the source files (that Showkase uses to generate your site's HTML web pages).
The only time you will lose any modifications when publishing is if you edit the HTML web pages themselves (in which case they will be overwritten with new versions each time you publish).

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588 Reply by Steven @ Showkase

(9 replies, posted in Showkase Support)

It looks like your virtual tour uses Adobe Flash so it might not be viewable on mobile devices at all.

The only thing is i would like to play it full screen on any device...

If you want your virtual tour to be viewed as large as possible, then instead of loading it into an iframe (and essentially embedding it into a web page alongside other content), it might be an idea to just provide a link on your web page to open the virtual tour on a page of its own (linking directly to the 'index.html' page on Google Drive that you would otherwise load into the iframe).

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589 Reply by Steven @ Showkase

(3 replies, posted in Showkase Support)

Is there a way to get the "basic" pages to keep the placement at the bottom?

Open the '_themes\base\pagetypes\basic.tpl' file in a plain text editor and change lines 4-7 from:

<h2>{$ss_pageTitle}</h2>
<div class="body-content {$pageBodyLayout}">
    {$ss_pageBody}
</div>

... to:

<div class="body-content {$pageBodyLayout}">
    {$ss_pageBody}
</div>
<h2>{$ss_pageTitle}</h2>

... is there a way that I can still have the actual NAV name show at the top of the gallery image for the gallery category it is in (ie. Architecture, Product, People)?

Open the '_themes\base\pagetypes\juicebox.tpl' file in a plain text editor and add the following code immediately below {block "content"} on line 2:

<section class="page-body">
    <h2>{$ss_navName}</h2>
</section>

Is there a way to get the "caption" to be bolder and/or not dim when the cursor is not hovering over it...

All links in a Showkase page (including those within Juicebox image titles or captions) are styled similarly.
However, you can override this automatic styling by using HTML formatting within your image titles or captions as documented in this FAQ:
How do I add HTML formatting to image captions and titles?

For example, you could use a caption such as the following:

<a href="http://ww.example.com/" style="color: #ffffff; font-size: 20px; font-weight: bold; text-decoration: underline;">Click here.</a>

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590 Reply by Steven @ Showkase

(1 replies, posted in Showkase Support)

I'm not sure what you mean by this.
Showkase has the option to obfuscate the 'Email address' you enter in a Contact page so that web crawlers cannot see the email address as plain text in the source of your web page. Just select the 'Hide email address' checkbox in the Spam Prevention section.

Please let me know exactly what you mean so that I can understand your query better (although I'm pretty sure the answer will be 'no' as Showkase does not include any email verification functionality for any purposes as far as I am aware).

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591 Reply by Steven @ Showkase

(8 replies, posted in Showkase Support)

First, i'm having trouble locating any of those things withing my server (trying to do so through GoDaddy - yes? or should i do this in Fetch? not my area of expertise for sure.)

You could check your PHP settings by creating a PHP file (basically just a plain text file with a .php file extension) containing the code <?php phpinfo(); ?>
You would then upload the file to your web server (with your regular FTP program) and open the file (from your web server) in your browser.

Then, the new version of showkase was working fine, then it stopped...  so would that still mean there are suddenly corrupted or missing files?

If it was working fine but now does not, then this certainly suggests that something has changed for this to happen.
Whether it is a corrupt file or a setting on your web server which has changed, I do not know at the moment.

Also, I really don't want to upload any of the old pages, because i completely redesigned the site from what it was before so the pages would have to be redone and published anyway, and it's not publishing any of the changes, although a new page i created yesterday is showing up.  so I'm generally confused/frustrated.

I was suggesting importing older pages (from your original Showkase installation) into a new Showkase installation only if the new Showkase installation was working and publishing pages OK (which would suggest that there was a problem with your original Showkase installation).

I would be happy to investigate further but I would need access to your web server and Showkase site.
If you are agreeable to this, then please let me know and I will send you a message with an email address where you can forward your FTP and Showkase login details to me. Thank you.

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592 Reply by Steven @ Showkase

(8 replies, posted in Showkase Support)

If you have just installed Showkase, then try reinstalling it from scratch (to a different directory) in case something happened during the initial upload which has somehow resulted in corrupt or missing files.
If the new Showkase site works fine, then you should be able to import pages from the old Showkase site via the 'Site -> Import' functionality. You can then delete your old Showkase site.

Also, please check the following PHP settings on your web server:
memory_limit
set_time_limit
post_max_size
upload_max_filesize

If memory_limit or set_time_limit seem too low (perhaps below PHP default values) or post_max_size is less than upload_max_filesize, then try increasing the values to see if this helps. (Your web host should be able to help you with this.)

You should be able to check your PHP settings as follows:

  • Create a new file in a plain text editor with the following code: <?php phpinfo(); ?>

  • Save the file with a .php file extension (for example, 'phpinfo.php').

  • Upload the file to your web server and open it in a browser.

I hope this helps.

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593 Reply by Steven @ Showkase

(3 replies, posted in Showkase Support)

Publishing problem continued in this thread.

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594 Reply by Steven @ Showkase

(3 replies, posted in Showkase Support)

It looks like you large site header logo is pushing the gallery down the page.
You can compensate for this by editing your gallery page, scrolling down to the 'Override Theme Settings' section and entering a negative value (such as "-200") in the 'External fix px' input field.

As your logo will be displayed on all your pages, you could enter this value in 'Site -> Customize Theme -> Gallery Pages -> External fix px' (to save you from having to enter the value in all glalery pages individually).

then on the gallery pages, there's a ton of space below the line under the header and i can't find a way to get rid of it.

I'm not seeing this (or maybe I'm looking in the wrong place).
Please let me know which gallery you are referring to and perhaps you could also provide a screenshot so that I can see what you are seeing. Thank you.
(The forum does not allow images to be posted but you could perhaps upload your screenshot to your web server or a file sharing service such as Dropbox.)

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595 Reply by Steven @ Showkase

(16 replies, posted in Showkase Support)

Thanks for your time and help!

You're welcome. I'm glad everything is now working as expected.
Thank you for keeping me up to date with developments and for allowing me access to your web server (which certainly made troubleshooting that much easier).

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596 Reply by Steven @ Showkase

(8 replies, posted in Showkase Support)

Please try installing and running the Showkase Server Compatibility Test to check that your server has all the features Showkase needs. If any of the tests fail, then it might give us a clue as to the cause of the problem. (Even if you ran the test before installing Showkase, please try again in case your web host has made any changes recently.)

Also, please make sure that you are using the latest version of Showkase (v1.3.6) to ensure that any bugs which were present in previous versions but which have since been fixed are not contributing to your problem.
If necessary, instructions for upgrading can be found here.

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597 Reply by Steven @ Showkase

(16 replies, posted in Showkase Support)

Please check your messages. I have sent you an email.
Thank you.

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598 Reply by Steven @ Showkase

(16 replies, posted in Showkase Support)

Unfortunately, I'm still at a loss to explain why Showkase seems to be ignoring these 4 images.

I notice that your gallery displays 11 images and only those 11 images are listed in the gallery's 'config.xml' file. Juicebox is displaying all images listed in the XML file so the problem seems to be with Showkase rather than Juicebox.

As I mentioned, I cannot replicate this problem myself. I created a Juicebox v1.4.3.2 gallery within Showkase v1.3.6 with your 4 images (without any modification or renaming) without issue.

One variable in the equation is the web server but I cannot think of any settings which might be causing the problem on your web server but not mine.

I would be happy to investigate further but I would need access to your web server and Showkase site.
If you are agreeable to this, then please let me know and I will send you a message with an email address where you can forward your FTP and Showkase login details to me. Thank you.

Go to forum: Showkase Support

599 Reply by Steven @ Showkase

(16 replies, posted in Showkase Support)

I still do not know what might be causing your images to not show up in Showkase.
The fact that they did not work in a gallery created with Photoshop suggested that the problem might lie with the images themselves but I have used them successfully in both the Photoshop plugin and Showkase.

Try reinstalling Showkase on your web server. You will not lose any custom pages in doing so. Just go through the upgrade process but with the same version of Showkase that you are currently using (v1.3.6).
This should ensure that all core Showkase files are present and correct on your web server (just in case something happened during the initial upload which resulted in corrupt or missing files).

Also, try clearing your browser's cache (or try a different browser) in case there is some strange caching problem going on.

When you say the images do not appear on the 'Images' tab within Showkase, are the images listed (but with no thumbnails displayed) or are they not represented at all?

Also, if the images do not show up in a Juicebox gallery within Showkase, it might help if I could see the gallery for myself so please post the URL to your gallery's web page so that I can investigate further. Thank you.

Edit:
The only other thing I've noticed is that all four images in your zip file have spaces in their filenames.
I know you said that you have tried renaming the images but I do not know what you have renamed them to.
Try using only web-safe alpha-numerical characters (a-z, A-Z, 0-9) and not other characters such as spaces to see if this helps.

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600 Reply by Steven @ Showkase

(16 replies, posted in Showkase Support)

I've downloaded the zip file, thanks.
However, I still cannot reproduce any of the problems you report.

I created a gallery (with only your unmodified images) using the Photoshop plugin and the gallery was created successfully and displayed in a browser without issue.

I then created a Juicebox gallery page within Showkase (again using only your unmodified images) and the images displayed both in the gallery's web page and on the Showkase page's 'Images' tab (where images can be sorted). I then went to 'Site -> Customize Viewers' to add support for multi-size images and everything worked as expected. (The small and large images were added to the gallery's 'images' folder and the smallImageURL and largeImageURL entries were added to the gallery's 'config.xml file.)

I don't see anything obviously strange about your images (and they seem to work fine in all applications I have tried them in).
I do not know if this will help but you might like to try re-saving your images stripping out all metadata (EXIF and IPTC information) to see if this makes a difference.
I realise that this might not be a workable solution to your problem but it might be interesting to try for testing purposes.

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