• Registered: 2015-07-23
  • Posts: 2

Topic: cannot get my page to publish

i got my showkase site up and running a few weeks ago, haven't touched it until today and it was working fine.  Today i was trying to take down some old pictures, and put up new ones that are smaller in size, more fit for webpage viewing.  however, i cannot get my page to update now.  It continues to show the old images, even though I've tried updating / and publishing multiple times.  It also seems to be running slower than normal.  I'm a very basic user, I read that I could run a compatibility test to identify the issue, but I read the instructions and could not figure out how to do that.  Please help!  Thanks!

  • Registered: 2012-12-16
  • Posts: 950

Re: cannot get my page to publish

however, i cannot get my page to update now.

Do you see any error messages or any sign that things are not working as they should? If so, please let me know what they are.

It continues to show the old images, even though I've tried updating / and publishing multiple times.

Try clearing your browser's cache before reloading your web site to ensure that your browser is using and displaying the most recent versions of your pages.

It also seems to be running slower than normal.

Showkase runs on your web server so any drop in performance could be due to web server issues.
Please contact your web host to see if they have been experiencing any issues recently which might be contributing to your problems. (They might have a 'server status' page on their web site which informs users of any problems they might currently be having.)

I'm a very basic user, I read that I could run a compatibility test to identify the issue, but I read the instructions and could not figure out how to do that.

Instructions for downloading and running the Server Compatibility Test can be found here. Please let me know which step you get stuck on and I'll try to help you out further.

If you are not already using the most recent version of Showkase (v1.3.6), you might like to try upgrading it to see if this helps. Full upgrading instructions can be found here.

If you continue to experience difficulties, then I would be happy to help further but I would need access to your web server and Showkase site.
If you are agreeable to this, then please let me know and I will send you a message with an email address where you can forward your FTP and Showkase login details to me. Thank you.

  • Registered: 2015-07-23
  • Posts: 2

Re: cannot get my page to publish

thanks for your help.  i tried clearing browser history and it seems to work.  but i have to clear browsing history every time i publish, so i'm wondering if it could be something else too?  i'm using the same laptop as a few weeks ago when i set up the site, haven't changed any browser settings so a bit weird now that's causing problems whereas i didn't have to do this before.   

if you're able to look at my site, i would really appreciate it.  I just have so little knowledge I don't know if i might have something set up incorrectly.  i'd be happy to give you access to ftp and my showkase site.  thanks!

  • Registered: 2012-12-16
  • Posts: 950

Re: cannot get my page to publish

i tried clearing browser history and it seems to work.

This suggests that the publishing (on the web server) might actually be actually working fine but that you are not always able to see the results (without first clearing your browser's cache).

Try using a different browser (Chrome, Firefox, Internet Explorer, Opera, Safari) to see if this makes a difference.

I'm certainly still willing to take a look at the setup on your web server (it might help) so I have sent you an email so that you can provide me with your login details.
Thank you.