1 Topic by papatregle

(1 replies, posted in Showkase Support)

hello support folks,

I have enabled the download link for my gallery.  And in viewing the gallery from a windows PC desktop browser, the download icon shows up in the menu bar & functions perfectly.  And it works fine on an iMac desktop browser or MacBook laptop.

However, on the iPad or iPhone, the download icon does NOT appear in the menu bar of the gallery.

Is this a bug or issue that can be fixed?

Thanks so much,
Papa Tregel

Go to forum: Showkase Support

2 Topic by papatregle

(1 replies, posted in Showkase Support)

I just discovered a very unpleasant bug that occurs on android phones.  Note that this was NOT a problem with Showkase 1.3.6

Hence, the issue arose either with the September 2015 update to Showkase or it might have been introduced with the June update to Juicebox.

The problem occurs when a visitor is happily scrolling thru a Juicebox gallery on her android phone.  Suppose the visitor is viewing image #36 in a gallery containing 50 images.  And she decides, "Hey! I'm gonna save image #36 to my phone."  Of course, Juicebox has the beautiful feature to "click" the "open image" in NEW TAB button, and then the visitor can save the image (via the new tab).

Now, AFTER doing that, the visitor either CLOSES the new tab, or hits the Back key on her phone.  In either case, she is then brought BACK TO the gallery page that she was browsing AND she is specifically brought back to the CURRENT image that she was viewing (namely, image #36).  Hence, she can "CONTINUE" scrolling thru the photo gallery where she left off.

Now THAT was the way it worked in Showkase 1.3.6, but NOW, in ver. 1.4, when the visitor hits the BACK key -or- closes that new TAB, she is NOT taken back to her prior viewing "spot" in the gallery.  INSTEAD, she is taken back to the COVER PAGE of the gallery.  YIKES!!!!   This means that she has to START ALL OVER, starting with image #1 and scroll, scroll, scroll, until she finally gets back to image #37 to "resume" her browsing experience.

This is a really unpleasant experience for someone on an android phone.  Please address this issue soon.  Thanks for an otherwise really great product.  I do really love Showkase/Juicebox.

papa tregle

Go to forum: Showkase Support