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SHOWKASE IS RETIRING
Showkase is no longer for sale. Existing customers can get support until November 1, 2027, and can keep using their galleries and downloads after that. Thanks for choosing Showkase!
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Steven, you called it! I decided to look at security settings and sure enough CPanel has a function called Hotlink Protection that is supposed to prevent sites from directly linking to files on my server (or something to that effect). It was enabled for stanwenocurart.com, turning it off brought the images back! You can enable the protection for the whole server, and then selectively allow hotlinks for specific domains, and for some reason the only one allowed was another site I run. I don't know how it got that way, I've never looked at this before.
Interestingly, my wife's photo site (imageslostandfound.com) was not affected. Hers is a Wordpress site so I guess the images are in the WP database, not retrieved from a directory.
Thanks much for the help!
Hi Steven,
You seem to be the lone support person here, so thanks for the prompt reply! I re-installed the patches. This did not bring back the images or thumbnails, but now I can upload new images normally. They show up in the library where they were uploaded, and also in the Cpanel directories. And thumbnails were generated.
I also turned on debug mode but have not seen any messages anywhere. Where should they appear? And would there be any message for normal operation as well as errors?
The site is stanwenocurart.com. Looking at the page HTML I can see that it's inserting the gallery. It's like there's some problem accessing the actual image files. But I don't have the HTML knowledge to figure out more than that!
One question (may not have anything to do with this problem): When I look at the Images directory for a particular page the image files are present, and there are also sub-directories called Large and Small. In some cases the same image files are listed in the Large directory (or a subset of those files). But the directory is only 4KB, so I'm guessing those are just pointers? What are Large and Small directories for?
-- Eric
Hello,
I'm maintaining a Showkase site for my dad's artwork. It was installed as V1.7.6 in 2023 and has been working fine until just recently. Suddenly all the photos are black on the site, and no thumbnails show in the libraries. The files themselves are still in the correct directories and still viewable from the CPanel file manager.
In addition I cannot upload a new image. The uploader acts like it's working, but at bottom it says 0/1 uploaded and the files do not appear in the library OR in the actual directories. I read a few other entries that sounded similar but I have already installed the php patches and nothing changed. No error messages.
I'm still suspicious of a php issue because it seems like this started just after the recent php security alert and my hosting company upgraded all the versions. I believe the site is currently using 8.3.36. Any ideas?
Thanks much!
-- Eric
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