(5 replies, posted in Showkase Support)

Thanks Steven,

My web host recommended upgrading the PHP to version 7.4.1 and that stopped the error codes. The contact form still doesn't work and my web host had an "escalated support" person look at it and they said:

This is the reason the issue appears to be with the script and it needs to be fixed by correcting the script. I am afraid to say that editing the script is out of our scope. Can you please cross verify the script from your end once or by contacting a local web developer? Rest assured from the server end everything looks fine.

Anyway, I've decided to give up on the contact form and am using a simple javascript that hides my email from bots that I used on my old website and it worked well without issue. Thanks again for all your help.


(5 replies, posted in Showkase Support)

Thanks for all your help Steven! This is what I've found so far.

1. Website is running PHP 7.3.2
2. I tried using the latest PHP mailer v6.6.4 as instructed but still doesn't work
3. Error logs show this message over and over:

20220830T105704: mywebsite.com/admin/index.php
PHP Warning:  PHP Startup: Unable to load dynamic library 'ctype.so' (tried: /usr/local/lib/php-7.3.2-xenial/lib/php/extensions/no-debug-non-zts-20180731/ctype.so (/usr/local/lib/php-7.3.2-xenial/lib/php/extensions/no-debug-non-zts-20180731/ctype.so: cannot open shared object file: No such file or directory), /usr/local/lib/php-7.3.2-xenial/lib/php/extensions/no-debug-non-zts-20180731/ctype.so.so (/usr/local/lib/php-7.3.2-xenial/lib/php/extensions/no-debug-non-zts-20180731/ctype.so.so: cannot open shared ob


(5 replies, posted in Showkase Support)

Hi Steven,

Sorry to keep bothering you, but I have another issue. When I first made my Showkase website I did so in a sub folder on my website so I could keep my old website active while I worked on the new Showkase website. I tested the contact form then and it worked fine. Now, I recently made my Showkase website live and moved it to the root directory and the contact form doesn't seem to be working. When I click the send button nothing happens. I recall that before there was a little message that came up saying the email was sent. I've contacted my website host and ensured that PHP mail was enabled (I read to do that in an old forum post). I've also tried deleting the original contact page and making a new one, as well as making a separate "contact2" page, but it still doesn't work. Any ideas?


(5 replies, posted in Showkase Support)

Thanks Steven that worked perfectly! Now, I actually have two separate gallery pages that I want the text above on. So what I did was just copy the code to a second line and change the page number. It seems to have worked but I know nothing about coding, is this correct and okay to do?

$('.page-6 .page-body').detach().prependTo('.content');
$('.page-8 .page-body').detach().prependTo('.content');

Thanks again for all your help!


(5 replies, posted in Showkase Support)

Thanks Steven that worked! Now not to be a bother but this changes all the galleries on my website. Is it possible to make the text change only for a specific gallery?

Thanks again!


(5 replies, posted in Showkase Support)

Is it possible to change the location of the gallery text? Currently it defaults to under the gallery and visitors have to scroll down to view the text. I would rather have the text at the top and have them scroll down to fully see the gallery. Thanks.

Thanks Steven! You were exactly right that there was a server-side cache (24hrs!) on my web host. Once I disabled it everything is working now. Thanks again for you help, I was really pulling my hair out.

Hello all,

I've just started using Showkase today and for the most part have got the hang of it. However, one issue I'm having is that changes I make to the settings of a gallery aren't working. For example, if I make a gallery and publish it, then decide that I don't want the image numbers to show I can't seem to change it. I uncheck the "show image number" box and save, then publish but nothing changes. I've tried refreshing and deleting the cache. If I make changes to the text of the gallery page the changes show up after refreshing. However, if I delete the gallery and create a new one with a different name but this time uncheck the "show image number" box before uploading the photos to the gallery it works. But I can't seem to make any changes after I publish it. I've tried rebuilding the gallery but that didn't work either. Any advice would be appreciated. Thanks,