Showkase Support Forum

SHOWKASE IS RETIRING

2026-10-28T19:29:06Z

Showkase is no longer for sale. Existing customers can get support until November 1, 2027, and can keep using their galleries and downloads after that. Thanks for choosing Showkase!

Showkase 1.8 Released.

2026-10-28T18:08:44Z

Showkase 1.8 Changelog
* Works on PHP 8.2+. Tested on 8.3; minimum PHP 7.1.
* Fixes uploads and the contact form failing on newer PHP.
* fixes: PHP 8.2 property declarations, thumbnail rounding, WebP uploads, https share links.
* Updated libraries: Smarty 4.5.8, PHPMailer 7.1.1, CKEditor 4.22.1, Plupload 2.3.9, jsTree 3.3.17.

To get the latest version of Showkase: re-use the download link sent in your original purchase email (search for 'Showkase'). If your download link has expired or gone missing, please fill out this form to request a new link.

Upgrade instructions: https://www.showkase.net/support/upgrade/

Images suddenly not visible

2026-10-24T20:43:00Z

Hello,

I'm maintaining a Showkase site for my dad's artwork. It was installed as V1.7.6 in 2023 and has been working fine until just recently. Suddenly all the photos are black on the site, and no thumbnails show in the libraries. The files themselves are still in the correct directories and still viewable from the CPanel file manager.

In addition I cannot upload a new image. The uploader acts like it's working, but at bottom it says 0/1 uploaded and the files do not appear in the library OR in the actual directories. I read a few other entries that sounded similar but I have already installed the php patches and nothing changed. No error messages.

I'm still suspicious of a php issue because it seems like this started just after the recent php security alert and my hosting company upgraded all the versions. I believe the site is currently using 8.3.36. Any ideas?

Thanks much!
-- Eric

Showkase favicon issue

2026-02-28T20:21:50Z

The website is lesmithart.com

I previously had implemented this website using Showkase, but since have built it from scratch using HTML and CSS. I believe all of the old files for the site have been removed.

However, on all of the pages of this site, the Showkase favicon shows up and that does not seem to be a great idea. I have tried to remove it using all of the techniques I could glean from searches on the web, but it still persists. It also shows up on other computers unassociated with me, so it is not my computer, probably not the browser, but how to get rid of it?

This site does have some pages using image galleries produced using Juicebox builder pro. And on another site, I have used Showkase so the folder is in the file system in the host at cabrackett.com.

Your thoughts please.
Thanks

undefined array key error [SOLVED]

2025-12-31T08:16:51Z

Hi i got this error see Attachments
How do I solve this?

Regards
Roffe

Setup ??

2025-10-28T19:37:32Z

Hi Steven

I received the following message in Showkase.

Site paths have changed. It may be necessary to run Setup

I cannot find any Setup window. Can you please steer me?

Thx

creation of dynamoic property ThemeSet:: config is deprecated in theme

2025-10-17T15:24:00Z

i am runing PHP 8.3 and get this error
creation of dynamoic property ThemeSet:: config is deprecated in themeset.php, line 60

Error when creating Juicebox Page

2025-04-28T02:06:13Z

Hello.
I receive the following error when I am trying to add new Juicebox Page:

Exception in file /home/lupast1k/public_html/showkase/admin/classes/thumbnail.php, line 94
Message: Call to undefined function imagecreatefromgif()

When I access the thumbnail.php via cPanel, line 94 does not look any different than all the other lines:

$imageSrc = imagecreatefromgif($filePath)

I get the same error in Safari and Chrome. Do you know what could be an issue here, please?

Outdated PHP version

2025-04-16T01:11:39Z

Hello, I purchased Showkase Pro Bundle for $95 dollars on 01/14/2016. In 2021 I received a free upgrade to Version 1.7.6 [25 March 2021], which is compatible with PHP 8.
Currently PHP is 8.4, making PHP 8 outdated. According to your website, this is the most updated version. When I purchased the bundle, you promised to provide free upgrades within the same major version up to v1.9. As of today, you are still promising the same support.
When is the newer version of Showcase Pro Bundle that is compatible with PHP that is higher than 8.0 is coming?

How do I change the website URL on the System Setup Page?

2025-03-21T01:22:15Z

Hello.

My website URL is listed as http://www.kruegerphoto.com/KPMain2/ and I'd like to change it to https://kruegerphoto.com/KPMain2/. I assume this gets set up during the installation (back in 2016) and to change it, I'd have to edit some configuration file.

The problem is that the "http://www." is used on all the image URLs in the SEO section of the page code sent out to visitors (including search engine crawlers).

Can someone please help me with this?

Thanks,

-Dave

[edit] Sorry. This problem apparently only affects the og:image code line. The image info in the SEO section is relative and doesn't include the website address. But, I'd still like to fix it because Bing Webmaster flags it as an error.

basic page error

2025-02-25T22:01:07Z

I made one change to an existing Basic Page, saved and uploaded and now I am getting errors in any browser I view it in. Even when I go back to the previous source code that was on the page, errors still show. Please view https://djphoto.com/video/ to view what I am referring to and let me know if you have a suggestion how to get this working again. Thank you!

Unable to upload new images [SOLVED]

2025-01-14T13:24:51Z

Hi Steven
I am having the same problem, not being able to upload new images. I am using showkase 1.7.7 and PHP 8.2. I have downloaded the patch but can't get it to work. I am using Fasthosts and the folder that I have to upload my site to is called htdocs.
the original showcase folder is _showkase and when i try overwrite it it makes another folder called showkase without the underscore.
I have been trying with net2ftp to upload the patch now using FileZilla thinking that would make a difference but it hasn't.

Can i manually drop the contents of the folder into the existing or delete the old and rename the new showKase folder with an underscore.

Please help I have been coming back to this problem over the last few months when i have time and would like to update my website.
Thanks
Neil

Uploaded images not showing in Image Library

2024-12-07T17:23:13Z

I am uploading a new image in the upload tab, and hit start upload. The response is that the upload succeeded, but in the Libarary tab, the image is not shown. Tried different naming for the file, last one is just lowercase letters and jpg extension. But alas, no joy. What could be the problem?
Using showkase 1.7.1. Haven’t touched my site for years and finally want to refresh things.

text document download [SOLVED]

2024-10-14T18:53:34Z

Hi,
Photographer with no particular IT knowledge: Is there any possibility for my clients to download a text document from my site (Word format)?
I guess it supposes the document to be uploaded to my site but cannot find where to upload a text file - format seems not to be supported?
Thx in advance for your help!

This CKEditor 4.22.1

2024-09-09T16:17:01Z

Hi this show up
This CKEditor 4.22.1 version is not secure. Consider upgrading to the latest one, 4.25.0-lts.
howe do i change this
Roffe